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Coronavirus and speech and language therapy: frequently asked questions

Information for patients


Frequently asked questions

Please see some answers to common questions we have received during the COVID-19 pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than three days away, please contact us as detailed on the speech and language therapy homepage.

  • My appointment was cancelled due to the COVID-19 situation. When will I receive a new appointment?

    At the moment our clinics are closed for face to face speech and language therapy consultations until further notice. Once our clinics reopen, we will contact you with a new appointment.

  • I have an urgent speech and language therapy problem, who do I contact?

    Please call us on 020 7188 6233.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice and support.

  • I have symptoms that I am worried about

    If the symptoms are in relation to the condition you have been referred to us for and you need specific clinical advice from our team, please contact us as detailed on the speech and language therapy homepage.