Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Contact the PALS team for help

Patients and visitors

More in this section

The Patient Advice and Liaison Service (PALS) can offer you help, information and support.

We can:

  • give you information about our services and the choices available to you and your family and carers at Guy's and St Thomas'
  • help you to resolve, as quickly as possible, any problems or issues that you have about our services
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • give you information about the formal complaints process and independent advocacy services.

Opening hours

PALS is open Monday to Friday (excluding bank holidays).

  • Walk-in service: 11am-3pm (the PALS office at Guy's Hospital is closed 12 noon to 12.30pm).
  • Telephone and email service: 9am-5pm.

Visit us

Call us

  • 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible.

Email us

If you have emailed PALS, please check your junk/spam folder for our reply.

Write to us

St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

Further information

For further information, see our main Patient Advice and Liaison Service (PALS) section.