The Patient Advice and Liaison Service (PALS) can offer you help, information and support.
We can:
- give you information about our services and the choices available to you and your family and carers at Guy's and St Thomas'
- help you to resolve, as quickly as possible, any problems or issues that you have about our services
- listen to your comments, compliments or concerns about the services provided in our hospital
- give you information about the formal complaints process and independent advocacy services.
Opening hours
PALS is open Monday to Friday (excluding bank holidays).
- Walk-in service: 11am-3pm (the PALS office at Guy's Hospital is closed 12 noon to 12.30pm).
- Telephone and email service: 9am-5pm.
Visit us
Call us
You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible.
Email us
If you have emailed PALS, please check your junk/spam folder for our reply.
Write to us
PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH
Further information
For further information, see our main Patient Advice and Liaison Service (PALS) section.