Contact PALS
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Do you have a question about your appointment or care?
Please contact your service in the first instance.
If you are unable to get in touch with the service and need help, please contact PALS.
If you would like a copy of your health records, please complete the access to records request form.
The Patient Advice and Liaison Service (PALS) is here to help if you have a question about, or on behalf of, a patient.
The team can help with a wide range of issues, or will direct you to another service if that's more appropriate.
PALS can:
- give you information about our hospital and community services and the choices available to you and your family, visitors and carers at each of our hospitals
- listen to your comments, compliments or concerns about the services provided in our hospital
- help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
- give you information about the formal complaints process and independent advocacy services
PALS at Guy's and St Thomas' hospitals
We're open Monday to Friday (excluding bank holidays).
Walk-in service:
- Monday, Tuesday, Thursday and Friday, 9am to 5pm
- Wednesday, 10am to 5pm
The PALS office at Guy's Hospital is closed 1pm to 1:30pm.
Telephone service: 9am to 5pm.
Visit us
Main entrance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
Ground floor, Guy's Hospital, Great Maze Pond, London SE1 9RT
Call us
Phone: 020 7188 8801
You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible.
Email us
Email: pals@gstt.nhs.uk
We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.
Please include the patient's:
- name
- date of birth or hospital number
- contact telephone number
Complete our online form
Please complete our online form.
Write to us
Address: PALS, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
PALS at Royal Brompton and Harefield hospitals
We're open Monday to Friday, 9am to 4pm, excluding bank holidays.
Visit us
Near reception, Royal Brompton Hospital, Sydney Street, London SW3 6NP
Main reception, Hill End Road, Harefield, Middlesex UB9 6JH
Call us
Royal Brompton: 020 7349 7715
Harefield: 01895 826 572
Email us
Email: pals@rbht.nhs.uk
You can also complete an online form.
Call if concerned
Our clinical response team can help if you're concerned about the welfare of a patient who is staying on one of our wards.