The Patient Advice and Liaison Service (PALS) can offer you help, information and support.
We can:
- give you information about our services and the choices available to you and your family and carers at Guy's and St Thomas'
- help you to resolve, as quickly as possible, any problems or issues that you have about our services
- listen to your comments, compliments or concerns about the services provided in our hospital
- give you information about the formal complaints process and independent advocacy services.
Opening hours
We are open from Monday to Friday, 9am-5pm, excluding bank holidays.
Call us
You can call us on: 020 7188 8801
You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible.
Email us
Email us at: pals@gstt.nhs.uk
Our walk-in service is closed
Unfortunately, the PALS walk-in service is closed until further notice due to government advice on coronavirus (COVID-19) and social distancing.
Further information
For further information, see our main Patient Advice and Liaison Service (PALS) section.