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Contact the PALS team for help

Patients and visitors

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The Patient Advice and Liaison Service (PALS) can offer you help, information and support.

We can:

  • give you information about our services and the choices available to you and your family and carers at Guy's and St Thomas'
  • help you to resolve, as quickly as possible, any problems or issues that you have about our services
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • give you information about the formal complaints process and independent advocacy services.

Opening hours

We are open from Monday to Friday, 9am-5pm, excluding bank holidays.

Call us

You can call us on: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible.

Email us

Email us at: 

Our walk-in service is closed

Unfortunately, the PALS walk-in service is closed until further notice due to government advice on coronavirus (COVID-19) and social distancing.

Further information

For further information, see our main Patient Advice and Liaison Service (PALS) section.