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Staying safe in our hospitals and community sites

Patients and visitors

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Stay safe, keep apart campaign posterWe have a range of safety measures at our hospitals and community sites to prevent the spread of coronavirus (COVID-19) and to keep you safe.

If you are coming to our hospitals or community sites for a face-to-face appointment or having surgery you will see we’ve introduced a number of measures to help people ‘stay safe and keep apart’ and you’ll notice our new signs which will guide you.

The steps we are taking include:

  • separating or physically distancing as much as possible, where we care for patients who have tested positive for coronavirus or may have symptoms of coronavirus, and where patients are being treated for urgent surgery
  • following national guidance for infection prevention and making sure staff and volunteers are trained in how to limit the spread of infection in hospitals
  • asking patients coming in for surgery to self-isolate and to have a COVID-19 swab test
  • deep cleaning hospital theatres, equipment and wards regularly, in line with national guidance
  • having the right levels of staffing and equipment so that appointments and surgery can take place safely.

You can also read our frequently asked questions about attending our hospitals and community sites for your appointment or surgery.

We are here to keep you safe – watch video

  • Keeping you safe – video transcript

    At Guy's and St Thomas' we've made some important changes to help keep you safe when you visit our hospitals or community sites.

    We're asking everyone to clean their hands immediately when they enter the building.

    Hand sanitiser is available around the building for you to clean your hands more frequently.

    When you arrive we may give you a mask to wear.

    We have reminders around our buildings to 'keep apart' and we have signs to show you where to wait and queue safely.

    We have rearranged our seating so that you can maintain social distancing and we are limiting the numbers of people who can go in the lift at one time.

    Some of these changes may mean that you need to queue at busy times so please leave extra time to get to your appointment.

    When you arrive at your appointment you will be asked if you have any of the symptoms of COVID-19.

    Everyone will wear a face mask when you attend for your appointment and some staff may be wearing additional protective equipment.

    We're keeping things clean, cleaning more often and cleaning frequently touched surfaces with extra care.

    If you are visiting our children's services please help us reduce the number of visitors by only attending with one parent or carer.

    Things may seem different but one thing will always be the same, we are here to give you the best and safest care.

    Visit our website to find out more about what we are doing to keep you safe.


When you visit our sites you will be asked to:

  • put on a face mask if you are not already wearing your own face covering. Masks will be provided when you arrive on site. Please continue to wear a mask if you are less than 2m from another person. For more advice, visit website.
  • maintain good hand hygiene – hand gel will be provided at the entrance and at regular intervals throughout our sites
  • keep a safe distance from other patients, and from staff where possible
  • follow the signs which will indicate where to wait and queue safely.

Depending on where you’re visiting you may also be asked to:

  • show your appointment confirmation before being allowed to enter our buildings
  • follow the one-way system at entry and exit points
  • walk on the left in main corridors
  • use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more such as those with disabilities. 

Some of these measures may mean you need to queue at peak times. While we will minimise this as much as possible please be patient and allow extra time to get to your appointment.

If you need more information, please see our services section where more information is available, including the best way to contact us, which may include by email or telephone.

Need urgent help?

Please see our information for patients needing to access our services.