Thank you for your patience
We recently launched Epic, our new electronic health record system for patients.
There may be some delays and longer waiting times as we get used to the new system. Please allow a little more time at appointments for checking-in, reconfirming any details we need, waiting for us to see you, and collecting medicines from our pharmacy. We’re sorry for any inconvenience and appreciate your understanding.
Look out for our Welcome kiosks where you can check-in and tell us any information we need before your appointment.
We do our best to make going for your appointment as easy and comfortable as possible.
Please remember to bring your appointment letter or text confirmation.
How to find and book in to your appointment
Please go to the location written on your appointment letter. If you’re not sure where to go, ask at the main reception.
The clinic receptionist will book you in and explain what will happen next. Please let the receptionist know if any of your personal details have changed, like your address or phone number.
You can also use our Welcome kiosks to check-in and complete any information we need.
We do our best not to keep you waiting, although delays sometimes happen. We'll tell you if there is likely to be a delay.
Your medical team
Usually, you will be seen by a consultant (senior doctor) or a member of their medical team. However, you may be seen by other staff, such as a nurse consultant, a nurse specialist, a midwife or a therapist.
All staff wear an identity badge with their name and job title on it, so you know who they are. They also wear different coloured uniforms to help you recognise them more easily.
If you're unhappy about any aspect of your care, speak to someone in charge of the clinic, who will try to sort things out for you there and then.
Student health professionals
Our hospitals are teaching hospitals, responsible for training a wide range of health professionals.
This means that students, supervised by qualified staff, may be involved in your care. It does not affect the quality of your treatment in any way, but does provide valuable training for the students.
If you do not want to be seen by students, please tell the doctor or nurse in charge. It will not affect your care in any way.
Before you leave, make sure you know:
- what might be wrong
- whether you need any tests
- what treatment is best for you
- what happens next and who to contact
Collecting medicines from our pharmacy
If the doctor prescribes medicines, you will be asked either to collect these from the hospital pharmacy or from your GP.
There are also some smaller specialist pharmacies. If you need to go to one of these staff will explain where you need to go.
Pharmacy staff can tell you about your medicines, so please feel free to ask them questions.
Prescription charges apply to all medicines. If you're entitled to free prescriptions, bring proof of entitlement with you, such as proof of income support, family credit or disability benefit, or a prescription prepayment certificate.