Winter is always a busy time for the NHS, and this year is no different. Accident and Emergency Departments aren’t always the best place to go if you’re unwell, so we’re asking patients to help us by choosing the right service for their needs.
Watch this video to find out what happens if you need to come to A&E.
Did you know that a trip to A&E may not be necessary?
With many conditions people can be more appropriately treated elsewhere – as a result patients may wait in A&E when it would be easier and more convenient to see a local GP, a local pharmacy or get an appointment with your GP.
You can call 111 when you need medical help fast, but it isn’t a 999 emergency.
You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free. This service offers health information and advice from specially trained nurses.
If you have been suffering from a medical problem for more than 48 hours, or have a long standing illness or health problem, call you GP surgery to make an appointment to see your usual doctor or call NHS 111.
Need more advice or treatment for minor ailments?
Visit your local pharmacy when you have a common health problem that does not need you to be seen by a doctor such as runny nose, painful cough and headache. They can give you advice on illnesses and the medicines you can take to treat them. Find a pharmacy near you.
Not sure where to go with your injury or illness?
If you have a minor injury or illness, you may find it easier to go to the Urgent Care Centre at Guy's Hospital. It is open from 8am to 8pm, seven days a week, 365 days a year.
If it is a life threatening or very serious illness call 999 and ask for an ambulance.
For more information about how to keep healthy this winter, please visit the NHS Choices website.