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Telephone consultation

Patients and visitors

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You may be asked by a clinician if you would like to use our telephone consultation service for your next outpatient appointment.

Telephone consultations can save you time and money as you will not need to travel to one of our hospitals. This may also benefit you if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home. The clinician will refer you for diagnostics/tests if required and ensure your GP is informed of your care pathway following the consultation.

Telephone consultations are optional, you can still choose to attend an on-site clinic. Telephone consultations will not normally be used if you require blood tests or scans or if your clinician needs to carry out an examination.

Occasionally there might be a short delay and your appointment might not run at the planned time. This may be because our clinician needs to spend a little longer with another patient.

Accessing our telephone clinics

If you have agreed to attend a telephone appointment, you will receive a letter/email and a text message with details of your appointment, including the date and time.

Please check we have your up-to-date telephone number. This will be the number you receive text message confirmations on and/or the number detailed in your appointment letter. If you need to update your details, please contact the department in advance of your telephone appointment and an administrator will update the system for you.

There are two ways you may be able to access a telephone clinic

  1. Pre-arranged date and time by an administrator for a clinician to call you. You will receive details of the appointment via text message and appointment letter.
  2. Via patient online booking (Zesty) - a list of services that offer this for patients is below. You will be provided the link to book a telephone consultation by the service.

Telephone calls will be from our Trust number (020 7188 9613). You are unable to return calls to this number. If you miss the call, the clinician will move onto the next patient and then try to call you again at a later time. If you were unable to answer and/or do not receive a call within 1 hour of your appointment time, please contact the department number on your clinic letter.


Restaurants, shops and more

There are a wide range of facilities available at all our hospitals.

These include cafes, shops, banks, restaurants and even a cinema.

Facilities at Guy's

Facilities at St Thomas'

Shepherd Hall restaurant