Patient Advice and Liaison Service (PALS)

Patients and visitors

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• Easy read

The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

What PALS can do

• Give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'.
• Listen to your comments, compliments or concerns about the services provided in our hospital.
• Help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services.
• Give you information about the formal complaints process and independent advocacy services.

Contacting PALS

Opening hours

PALS is open Monday to Friday (excluding bank holidays).

• Walk-in service: 11am-3pm (the PALS office at Guy's Hospital is closed 12 noon to 12.30pm).
• Telephone and email service: 9am-5pm.

Visit us

• Main entrance, St Thomas' Hospital.
• Ground floor, Tower wing (main reception area), Guy's Hospital.

Call us

• 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible.

Email us

• pals@gstt.nhs.uk

If you have emailed PALS, please check your junk/spam folder for our reply.

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

More information

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• Download the PALS leaflet (PDF 646Kb)
• Making a complaint
• Independent Complaints Advocacy Service
• For more information on the services PALS provide, see What is PALS?

Access guides

Accessibility information about Guy's and St Thomas'.

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