The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.
What PALS can do
- give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
- listen to your comments, compliments or concerns about the services provided in our hospital
- help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
- give you information about the formal complaints process and independent advocacy services.
Contacting PALS
Visit us
-
St Thomas' Hospital
Main entrance, ground floor
Westminster Bridge Road
London SE1 7EH
-
Guy's Hospital
Near main reception, ground floor, Tower Wing,
Great Maze Pond
London SE1 9RT
Opening hours
- Mondays, Tuesdays, Wednesdays and Fridays, 9am-5pm
- Thursdays, 10am-5pm
Call us
You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call within 24-48 hours.
Email us
Write to us
PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH