Patient Advice and Liaison Service (PALS)

Patients and visitors

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The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

What PALS can do

  • give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
  • give you information about the formal complaints process and independent advocacy services.

Contacting PALS

Visit us

  • St Thomas' Hospital
    Main entrance, ground floor
    Westminster Bridge Road
    London SE1 7EH

  • Guy's Hospital
    Near main reception, ground floor, Tower Wing,
    Great Maze Pond
    London SE1 9RT

Opening hours

  • Mondays, Tuesdays, Wednesdays and Fridays, 9am-5pm
  • Thursdays, 10am-5pm

Call us

  • 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call within 24-48 hours.

Email us

Write to us

St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

More information


Access guides

Accessibility information about Guy's and St Thomas'.