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Accessibility statement for Guy's and St Thomas' website

This website is owned and managed by Guy's and St Thomas' NHS Foundation Trust.

We want as many people as possible to be able to use our website. For example, you should be able to:

  • zoom in up to 400% on most pages without problems
  • navigate most of the website using just a keyboard
  • listen to content on the website using a screen reader, including the most recent versions of NVDA and TalkBack.

We've worked hard to make the website text as simple to understand as possible but recognise that not all pages are currently written in plain English.

There is advice available online to help you make your device easier to use if you have a disability, including from the AbilityNet charity.

How accessible is this website?

We know some parts of this website are not yet fully accessible:

  • some pages and documents are not clearly written in plain English
  • a large number of documents, mainly in PDF format, are not fully accessible to screen reader software
  • in some places, you cannot modify the line height or spacing of text without losing content
  • you cannot fully navigate all our pages with just a keyboard or using assistive technologies.

How to request information in an accessible format

If you need information on this website in a different format such as accessible PDF, large print, easy read or braille, please

We will consider your request and reply to you within five working days.

Reporting accessibility problems

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then email digitalteam@gstt.nhs.uk to let us know.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Contacting us by phone or visiting us in person

We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.

If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815 or email languagesupport@gstt.nhs.uk.

Technical information about this website’s accessibility

Guy's and St Thomas' is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Inaccessible documents – the website includes PDF and Word documents that are essential to providing our services and that do not comply with the accessibility standards. Documents published after September 2018 and any other documents essential to providing our services will be converted into accessible html pages. We have started this process with our most accessed patient information documents. In parallel, we are also redeveloping this website and, as part of this, intend to convert all PDFs and Word documents into accessible html pages by the end of May 2021.
  • Heading structure is incomplete, one of the headings in the left-hand navigation is missed. (WCAG guideline 1.3.1 info and relationships). We are doing development work to fix this problem by the end of October 2020.
  • The heading structure does not always follow a logical order because the accordion menu is a h3 heading (WCAG guideline 1.3.1 info and relationships). We have fixed this on pages where possible and will continue to do so if we find further pages with the same issue.
  • ARIA landmarks are not assigned, making it difficult for screen readers to easily skip from one section to another and understand where they are located on the page. (WCAG guideline 1.3.1 info and relationships). We are doing development work to fix this problem by the end of October 2020.
  • Pages use green and red colours to communicate information but this is not reflected programmatically, excluding visually impaired users (WCAG guideline 1.4.1 use of colour). We are doing development work to fix this problem by the end of October 2020.
  • Tabs lack sufficient colour contrast (WCAG guideline 1.4.3 contrast [minimum]). We are doing development work to fix this problem by the end of October 2020.
  • The CQC rating image on the website footer includes text and the alt text does not describe this accurately (WCAG guideline 1.4.5 images of text). We plan to fix this problem by the end of October 2020.
  • Loss of content occurs on some landing pages, including the homepage, when overriding the set text spacing. (WCAG guideline 1.4.12 text spacing). We are doing development work to fix this problem by the end of October 2020.
  • Content on hover cannot be removed without moving the mouse. (WCAG guideline 1.4.13 content on hover or focus). We are doing development work to fix this problem by the end of October 2020.
  • Images loop continuously on the desktop version of the homepage and can be distracting. (WCAG guideline 2.2.2 pause, stop, hide). We are doing development work to fix this problem by the end of October 2020.
  • Page titles do not include enough information. (WCAG guideline 2.4.2 page titles). We are doing development work to fix this problem by the end of October 2020.
  • Some of our custom elements - such as accordions, tabs and forms - are difficult to use with assistive technologies. (WCAG guideline 2.4.3 focus order and 4.1.2 name, role, value). We are doing development work to fix this problem by the end of October 2020.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.

We use online tools to perform a readability test and carry out basic accessibility checks when uploading new content to the website. We regularly commission an independent accessibility audit on a sample of pages to highlight areas requiring improvement. The last independent audit was done in August 2019.