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Accessibility statement for Guy's and St Thomas' website

This website is owned and managed by Guy's and St Thomas' NHS Foundation Trust.

We want as many people as possible to be able to use our website. For example, you should be able to:

  • zoom in up to 400% on most pages without problems
  • navigate most of the website using just a keyboard
  • listen to content on the website using a screen reader, including the most recent versions of NVDA and TalkBack.

We've worked hard to make the website text as simple to understand as possible but recognise that not all pages are currently written in plain English.

There is advice available online to help you make your device easier to use if you have a disability, including from the AbilityNet charity.

How accessible is this website?

We know some parts of this website are not yet fully accessible:

  • some pages and documents are not clearly written in plain English
  • a large number of documents, mainly in PDF format, are not fully accessible to screen reader software
  • in some places, you cannot modify the line height or spacing of text without losing content

How to request information in an accessible format

If you need information on this website in a different format such as accessible PDF, large print, easy read or braille, please

We will consider your request and reply to you within five working days.

Reporting accessibility problems

If you find any problems which aren't listed on this page, please email to let us know.

Enforcement procedure

If you contact us with a complaint about the accessibility of our website and you're not happy with our response, please contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Contacting us by phone or visiting us in person

We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.

If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815 or email

Technical information about this website’s accessibility

Guy's and St Thomas' is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Inaccessible documents – we have a large number of PDF, Word and other document types on our website that do not meet accessibility standards.

    Work is underway to remove those documents which aren't needed as soon as possible.

    Where information is still required, we plan to republish it in HTML format.

    There are some documents designed for printing. These include our annual reports and The GiST magazine. We will continue to offer these as PDFs together with a HTML page that includes a summary of the document.

    There are some documents uploaded before September 2018 that are not essential to our services now that we plan to keep. These are Board and Council of Governors papers and reports. We will leave these documents in place as they do not fall under the scope of the accessibility regulations.

    We also have 1,300 patient information documents, mostly in PDF format. We are converting them into web pages starting with our most accessed patient information documents. By September 2021, we will be converting some (300) patient information documents into web pages. There are a large number (1,000) of documents which we will be removing.

    In parallel, we are also redeveloping this website and, as part of this, intend to convert any remaining PDFs and Word documents into accessible HTML pages. The new website will be launched in January 2022.

  • The heading structure does not always follow a logical order because the accordion menu is a h3 heading (WCAG guideline 1.3.1 info and relationships). We have fixed this on pages where possible and will continue to do so if we find further pages with the same issue.
  • Loss of content occurs on some landing pages, including the homepage, when overriding the set text spacing. (WCAG guideline 1.4.12 text spacing). We will look at this issue as part of a wider website redevelopment.

What we have done to improve accessibility

  • We have added an error message for screen readers on our forms when they are submitted without all of the required information (May 2021). This works in most browsers but does not work in Internet Explorer.
  • We have fixed an issue causing the website to lock in landscape mode on some tablets (April 2021).
  • We have improved our page titles to provide extra context (November 2020).
  • Keyboard users can now navigate all of our menus and accordions (November 2020).
  • We have added a skip to content link on every page to make it easier to navigate the website using assistive technology (October 2020).
  • We have added ARIA landmarks to all pages to make it easier to navigate the website using a screen reader (October 2020).
  • We have added a pause-stop button for the looping images on our main homepage and cancer section homepage for users who find them distracting (October 2020).

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 28 May 2021.

We use online tools to perform a readability test and carry out basic accessibility checks when uploading new content to the website. We regularly commission an independent accessibility audit on a sample of pages to highlight areas requiring improvement. The last independent audit was done in August 2019.