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Accessibility statement for Guy's and St Thomas' website

This website is owned and managed by Guy's and St Thomas' NHS Foundation Trust.

We want as many people as possible to be able to use our website. For example, you should be able to:

  • zoom in up to 400% on most pages without problems
  • navigate most of the website using just a keyboard
  • listen to content on the website using a screen reader, including the most recent versions of NVDA and TalkBack.

We've worked hard to make the website text as simple to understand as possible but recognise that not all pages are currently written in plain English.

There is advice available online to help you make your device easier to use if you have a disability, including from the AbilityNet charity.

How accessible is this website?

We know some parts of this website are not yet fully accessible:

  • some pages and documents are not clearly written in plain English
  • a large number of documents, mainly in PDF format, are not fully accessible to screen reader software
  • in some places, you cannot modify the line height or spacing of text without losing content
  • on some tablet devices, the view of the website locks in landscape mode.

How to request information in an accessible format

If you need information on this website in a different format such as accessible PDF, large print, easy read or braille, please

We will consider your request and reply to you within five working days.

Reporting accessibility problems

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then email to let us know.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Contacting us by phone or visiting us in person

We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.

If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815 or email

Technical information about this website’s accessibility

Guy's and St Thomas' is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Inaccessible documents – the website includes PDF and Word documents that are essential to providing our services and that do not comply with the accessibility standards. Documents published after September 2018 and any other documents essential to providing our services will be converted into accessible html pages. We have started this process with our most accessed patient information documents. In parallel, we are also redeveloping this website and, as part of this, intend to convert all PDFs and Word documents into accessible html pages by the end of May 2021.
  • The heading structure does not always follow a logical order because the accordion menu is a h3 heading (WCAG guideline 1.3.1 info and relationships). We have fixed this on pages where possible and will continue to do so if we find further pages with the same issue.
  • The website locks in landscape mode on some tablet devices (WCAG guideline 1.3.4 screen orientation). We are investigating a solution to this problem.
  • The CQC rating image on the website footer includes text and the alt text does not describe this accurately (WCAG guideline 1.4.5 images of text). We are investigating a solution to this problem.
  • Loss of content occurs on some landing pages, including the homepage, when overriding the set text spacing. (WCAG guideline 1.4.12 text spacing). We have investigated solutions for this issue and intend to fix it by the end of May 2021 as part of a wider website redevelopment.
  • The video player volume controls on the homepage cannot be accessed with a keyboard (WCAG guideline 2.1.1 keyboard). We have investigated solutions for this issue and intend to fix it by the end of May 2021 as part of a wider website redevelopment.
  • Our forms are difficult to use with assistive technologies. (WCAG guideline 2.4.3 focus order and 4.1.2 name, role, value). We are testing a solution to this problem.

What we have done to improve accessibility

  • We have improved our page titles to provide extra context (November 2020).
  • Keyboard users can now navigate all of our menus and accordions (November 2020).
  • We have added a skip to content link on every page to make it easier to navigate the website using assistive technology (October 2020).
  • We have added ARIA landmarks to all pages to make it easier to navigate the website using a screen reader (October 2020).
  • We have added a pause-stop button for the looping images on our main homepage and cancer section homepage for users who find them distracting (October 2020).

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 12 March 2021.

We use online tools to perform a readability test and carry out basic accessibility checks when uploading new content to the website. We regularly commission an independent accessibility audit on a sample of pages to highlight areas requiring improvement. The last independent audit was done in August 2019.