Preparing for your stay
Staying in hospital as an inpatient
Your admission date
We'll send you an admission letter with:
- the date you need to come into hospital
- details about where to go
We aim to respect your privacy, dignity and religious and cultural beliefs at all times.
Telephone the number on your letter if you have any special needs, such as washing or praying facilities.
Different locations for surgery
- Private Care at Guy's at London Bridge Hospital
- London Bridge Hospital
- Queen Mary's Hospital, Sidcup
You may also see a different clinician or surgeon for your treatment. We may need to change your appointment or surgery date but we will always give you as much notice as possible.
Within 3 days of your admission date, please contact us immediately if you have:
- a cold or cough
- been sick
- been in contact with someone with an infection, such as coronavirus (COVID-19) or chickenpox
Please use the telephone number on your admission letter to contact us.
Confirming a bed is available
Please do not come in until our admissions office has confirmed a bed is available.
This applies even if we've organised your transport and they arrive to collect you.
We'll do everything we can to make sure there's no change to your admission date.
If you cannot attend
If you're unable to attend for any reason, please tell us as soon as possible.
You can cancel your planned admission:
- online using the DrDoctor website
- by calling the number on your admission letter
If you do not contact us, this will affect your position on our waiting list.
Coronavirus (COVID-19) test
You'll have a COVID-19 test either:
- before your admission, or
- when you arrive
We'll contact you and explain which type of test you need.
This may be a self-swab test which you will be sent in the post. We'll arrange delivery of the test back to the hospital.
If your test result is positive, your surgery or procedure is likely to be rescheduled. We will contact you to let you know if this is the case.
Self isolating before surgery
Before coming to hospital for your operation, you might need to self-isolate. We'll contact you to tell you if you need to do this, and how long for.
Packing your bag
Checklist of things to bring:
- all medicines you take, even those you're not expecting to need to take during your hospital stay
- your admission letter, and any other information we may have sent you
- money in case you wish to buy a newspaper or use the bedside TV and phone
- the name, address and postcode of your GP
- proof of entitlement to free travel costs, if appropriate
- nightclothes, a dressing gown and slippers
- day clothes, a tracksuit or other comfortable clothes
- glasses or contact lenses (if you have both, please bring glasses as well as contact lenses)
- hearing aid
- mobility aids you use, such as a walking stick or walking frame
- a brush or comb
- shaving equipment
- a toothbrush and toothpaste
- soap and shampoo
- sanitary products, such as tampons
- a towel and flannel
- other toiletries
- items of religious importance to you
- books and magazines
- notepad and pen
Please do not bring:
- jewellery or other valuables
- large bags or suitcases as storage space is limited
Phones and tablet computers
You can bring your phone or tablet computer. We provide access to free WiFi.
This is at your own risk. We cannot accept liability for lost or stolen property.
We also ask you to use your phone or tablet computer on the ward discreetly. This so that you do not disturb other people.
Don’t bring valuables, such as jewellery or large sums of money to hospital.
Hospitals are public buildings and we cannot accept liability for lost or stolen property or money.
If you must bring valuables with you, then they should be handed to a nurse when you arrive. This is so we can arrange for safekeeping in our cashiers' office. You'll need to sign a receipt for your valuables.
Your valuables will be returned to you when you're ready to leave hospital.
If you've deposited £100 or more, our cashiers' office needs 24 hours' notice to return the money to you.
If you leave the hospital when the cashiers' office is closed, you may not be able to collect your valuables on the same day.
Relatives and friends
Remember to let your relatives and friends know that you are going to hospital. Give them our hospital telephone switchboard number, 020 7188 7188.
Don't forget to tell them which of our hospitals you're coming to and which of our wards you'll be staying in.
Please use the telephone number on your admissions letter if you have any questions.