Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Online payment

Welcome to our online payment systems section

Online payments can now be accepted 24 hours a day using our secure payments system.

When making a payment by credit or debit card, please make sure you have the invoice number or your customer number available and enter them accurately where indicated. You can find these on the invoice(s) you wish to pay. If you don't provide an invoice number we will apply the money to the oldest outstanding amount first.

There is no additional charge for paying online and you will be sent an email confirming the amount paid; this is your receipt. There's no need to tell us you have made the payment unless we have asked you to.

Sometimes card issuers block payments if they are concerned the transaction is for a large amount or the payee (Guy's and St Thomas') is outside your normal spending pattern; perhaps because you are overseas. If this happens, it's worth contacting your card company to say you are about to make an online payment to us before trying again. Alternatively, you can use a different card to make the payment.

Access our online payment system

Contact us

If you have any difficulty using the online payment system at the Trust, please email and include your contact telephone number. We will respond as soon as we can. Please note we may ask you to make a payment over the phone so we can try and resolve any issues immediately.