Our quality story

Patient Friends and Family Test

The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'

  • patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
  • patients who attend our A&E department
  • women using our maternity service
  • patients who attend our outpatient departments, use our community based services and our patient transport services.

Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.

What's the standard?

The test has been extended to all NHS services. Research shows that positive patient experience is associated with positive staff experience. To find out how many staff would recommend our Trust as a place to be treated in or somewhere to work see the Staff Friends and Family Test pages.

How are we doing?

Our Friends and Family Test results are published below. 

  • Emergency and urgent care

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 84.8% 6.8% 2260
    August 2019 85.4% 6.3% 2233
    July 2019 80.5% 8.3% 2322
    June 2019 81.5% 8.9% 2068
    May 2019 83.2% 8.4% 2119
    April 2019 83% 8.8% 2220
    March 2019 83.9% 8% 2341
    February 2019 83% 8.1% 2104
    January 2019 89.5% 4.6% 2237
    December 2018 87.9% 6.1% 1865
    November 2018 86.8% 5.8% 2118
    October 2018 86.3% 6% 2058
    September 2018 84.4% 6.5% 1856
    August 2018 89.3% 4.6% 2354
    July 2018 84.5% 6.7% 2469
    June 2018 83.3% 6.5% 2281
    May 2018 83.2% 7.1% 2576
    April 2018 85.4% 6.5% 2501
    March 2018 82.4% 8.4% 2466
    February 2018 83.7% 7.5% 2126
    January 2018 86.6% 6.1% 2471
    December 2017 86.3% 6.8% 2092
    November 2017 83.6% 7% 2403
    October 2017 84.4% 7.1% 2034
    September 2017 84.8% 6.2% 2389
    August 2017 83% 7% 2535
    July 2017 81.3% 8.2% 2745
  • Inpatients and day cases

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 95.7% 1.7% 2064
    August 2019 95.2% 1.9% 2165
    July 2019 95.6% 1.3% 2272
    June 2019 95.3% 1.2% 2106
    May 2019 94.1% 2% 2335
    April 2019 95.1% 1.6% 2293
    March 2019 95.9% 1.8% 2351
    February 2019 95.2% 1.5% 2170
    January 2019 95.3% 1.6% 2280
    December 2018 96.5% 1.5% 1616
    November 2018 95.1% 1.7% 2204
    October 2018 94.2% 2.1% 2090
    September 2018 95.4% 1.7% 1717
    August 2018 96.3% 1.6% 1976
    July 2018 95.1% 1.2% 2188
    June 2018 95% 1.5% 2161
    May 2018 95.2% 1.5% 2044
    April 2018 96.1% 1.4% 1997
    March 2018 95.1% 1.6% 1978
    February 2018 95% 1.7% 2009
    January 2018 96.1% 1.3% 2208
    December 2017 95.1% 1.6% 1644
    November 2017 94.7% 2.3% 1968
    October 2017 95.4% 2.2% 1906
    September 2017 95.2% 1.7% 1912
    August 2017 96.4% 1.3% 2049
    July 2017 95.8% 1.2% 2219
  • Outpatient services

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 92% 3.6% 4879
    August 2019 92.3% 3.5% 5059
    July 2019 92.5% 3.1% 5743
    June 2019 91.7% 3.8% 4842
    May 2019 91.8% 3.3% 5454
    April 2019 93% 3% 5032
    March 2019 92.9% 3.2% 5478
    February 2019 91.7% 3.5% 4922
    January 2019 91.9% 3.4% 5168
    December 2018 91.4% 3.8% 3453
    November 2018 92.5% 3.7% 4945
    October 2018 92.3% 3.3% 4091
    September 2018 92.6% 3.8% 3990
    August 2018 91.7% 3.8% 3989
    July 2018 92.5% 3.2% 5022
    June 2018 92% 3.6% 4980
    May 2018 92% 3.8% 4679
    April 2018 92.1% 3.7% 4773
    March 2018 91.9% 3.4% 4370
    February 2018 91.7% 3.3% 3950
    January 2018 91.9% 3.5% 4298
    December 2018 92.4% 3.6% 3176
    November 2017 91.7% 3.5% 4714
    October 2017 91% 3.1% 4396
    September 2017 90.9% 3.8% 3945
    August 2017 91.1% 4.1% 4239
    July 2017 91.7% 3.3% 4014
  • Community services

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 95.3% 0.8% 361
    August 2019 97.4% 0.3% 348
    July 2019 97.0% 0.9% 337
    June 2019 97.5% 1.4% 356
    May 2019 95.8% 1% 505
    April 2019 96.8% 2.1% 437
    March 2019 98.4% 0.9% 451
    February 2019 98.3% 0.3% 354
    January 2019 97.7% 0.6% 352
    December 2018 97.5% 0.6% 314
    November 2018 97.3% 1.6% 374
    October 2018 97.5% 0.9% 565
    September 2018 97.3% 1.1% 473
    August 2018 96.9% 0.9% 775
    July 2018 98.7% 0.2% 466
    June 2018 97.8% 0.4% 555
    May 2018 97.1% 0.7% 414
    April 2018 96.6% 1.2% 328
    March 2018 98.1% 0.2% 476
    February 2018 96.3% 0.7% 460
    January 2018 95.6% 0.5% 572
    December 2017 97.6% 0% 372
    November 2017 96.2% 0.5% 395
    October 2017 97.4% 0.4% 494
    September 2017 95.5% 1.2% 425
    August 2017 98% 0.3% 399
    July 2017 97.7% 0.6% 308
  • Patient transport

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 87% 4.6% 1043
    August 2019 93.7% 1.8% 767
    July 2019 93.8% 1.7% 1020
    June 2019 92.3% 2.1% 866
    May 2019 93.9% 1.8% 1091
    April 2019 95.8% 1.1% 1076
    March 2019 94.3% 3.3% 871
    February 2019 95.2% 2.8% 972
    January 2019 94.3% 1.5% 1012
    December 2018 94.7% 2.1% 378
    November 2018 95.3% 0.8% 382
    October 2018 95.1% 1.1% 756
    September 2018 94.5% 1.4% 797
    August 2018 93.5% 1.9% 876
    July 2018 90.9% 2% 901
    June 2018 93.4% 4.8% 818
    May 2018 97.3% 2.7% 898
    April 2018 92.1% 6.8% 1361
    March 2018 87.4% 9.9% 1043
    February 2018 89.4% 5.1% 866
    January 2018 94.7% 1% 875
    December 2017 93.8% 3% 593
    November 2017 93.5% 2.2% 782
    October 2017 91.2% 4.2% 1092
    September 2017 88.4% 3.5% 1044
    August 2017 85.5% 5.5% 1250
    July 2017 87.5% 3% 1260
  • Maternity services 

    Women using our maternity services rate their care by completing the Friends and Family Test question at different stages:

    • 36 week antenatal appointment
    • care during labour and birth
    • postnatal ward
    • 10 day community postnatal appointment.

    Antenatal care

    MonthPercentage of patients who would recommend us Percentage of patients who would not recommend usNumber of responses
    September 2019 94.4% 0% 71
    August 2019 100% 0% 30
    July 2019 95.9% 0% 49
    June 2019 100% 0% 11
    May 2019 97.4% 1.3% 77
    April 2019 90.9% 0% 11
    March 2019 92.9% 0% 14
    February 2019 84.6% 7.7% 13
    January 2019 88.9% 5.6% 18
    December 2018 94.1% 0% 17
    November 2018 100% 0% 13
    October 2018 100% 0% 19
    September 2018 93.5% 0% 31
    August 2018 100% 0% 35
    July 2018 100% 0% 41
    June 2018 100% 0% 27
    May 2018 86.7% 13.3% 15
    April 2018 100% 0% 7
    March 2018 100% 0% 4
    February 2018 88.9% 0% 9
    January 2018 80% 0% 5
    December 2017 85.7% 0% 7
    November 2017 100% 0% 5
    October 2017 100% 0% 13
    September 2017 100% 0% 4
    August 2017 100% 0% 18
    July 2017 n/a n/a 0

    Hospital birth

    MonthPercentage of patients who would recommend us Percentage of patients who would not recommend usNumber of responses
    September 2019 95.8% 2.1% 95
    August 2019 92.5% 1.5% 67
    July 2019 95.3% 2.3% 86
    June 2019 100% 0% 77
    May 2019 95.9% 1.4% 145
    April 2019 96.5% 0.5% 200
    March 2019 95.8% 0.7% 144
    February 2019 97.5% 0% 158
    January 2019 93.1% 2.8% 145
    December 2018 93.5% 2.6% 155
    November 2018 95.3% 1.9% 107
    October 2018 95.9% 2.3% 172
    September 2018 92.7% 0% 177
    August 2018 93.8% 2.1% 97
    July 2018 95.3% 1.6% 127
    June 2018 99.2% 0.8% 132
    May 2018 96.4% 0.7% 140
    April 2018 97.5% 1.7% 121
    March 2018 96.2% 0.6% 159
    February 2018 96.4% 0.7% 140
    January 2018 95.1% 2.4% 164
    December 2017 94.3% 1.1% 88
    November 2017 89.6% 4.5% 134
    October 2017 93% 1.9% 157
    September 2017 96.1% 0.6% 155
    August 2017 92.8% 2.2% 140
    July 2017 91.3% 0% 46

    Home birth

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend usNumber of responses
    September 2019 100% 0% 4
    August 2019 100% 0% 4
    July 2019 100% 0% 6
    June 2019 100% 0% 2
    May 2019 100% 0% 6
    April 2019 n/a n/a 0
    March 2019 n/a n/a 0
    February 2019 n/a n/a 0
    January 2019 n/a n/a 0
    December 2018 n/a n/a 0
    November 2018 100% 0% 1
    October 2018 100% 0% 1
    September 2018 n/a n/a 0
    August 2018 100% 0% 4
    July 2018 n/a n/a 0
    June 2018 n/a n/a 0
    May 2018 n/a n/a 0
    April 2018 n/a n/a 0
    March 2018 n/a n/a 0
    February 2018 n/a n/a 0
    January 2018 n/a n/a 0
    December 2017 n/a n/a 0
    November 2017 100% 0% 1
    October 2017 100% 0% 2
    September 2017 75% 0% 4
    August 2017 100% 0% 1
    July 2017 100% 0% 1

    Postnatal ward

    MonthPercentage of patients who would recommend usPercentage of patients who would not recommend us Number of responses
    September 2019 84.2% 5.3% 95
    August 2019 87.9% 0% 66
    July 2019 89.4% 2.4% 85
    June 2019 89.5% 5.3% 76
    May 2019 88.9% 3.5% 144
    April 2019 88.2% 4.1% 195
    March 2019 84.1% 2.2% 138
    February 2019 90.1% 2.6% 151
    January 2019 81% 7% 142
    December 2018 83.6% 5.9% 152
    November 2018 84.6% 5.8% 104
    October 2018 86.7% 4.2% 143
    September 2018 83.5% 3.6% 139
    August 2018 83.1% 2.4% 83
    July 2018 86.6% 3.6% 112
    June 2018 83% 6.3% 112
    May 2018 85.7% 4.8% 126
    April 2018 85.2% 5.2% 115
    March 2018 82.8% 6.7% 134
    February 2018 89.2% 4.2% 120
    January 2018 85% 4.8% 147
    December 2017 81.8% 1.3% 77
    November 2017 78.2% 5.5% 110
    October 2017 81.4% 7.1% 140
    September 2017 88.9% 4.9% 144
    August 2017 81.3% 2.7% 76
    July 2017 89.7% 0% 39

    Postnatal community

    MonthPercentage of patients who would recommend us Percentage of patients who would not recommend us Number of responses
    September 2019 98.4% 1.6% 61
    August 2019 100% 0% 57
    July 2019 89.6% 1.5% 67
    June 2019 98.3% 0% 59
    May 2019 96.8% 0% 63
    April 2019 100% 0% 59
    March 2019 100% 0% 37
    February 2019 96.9% 0% 65
    January 2019 96.9% 0% 64
    December 2018 92.7% 2.4% 82
    November 2018 97% 1.5% 66
    October 2018 90.5% 9.5% 21
    September 2018 97% 0% 33
    August 2018 100% 0% 28
    July 2018 93.3% 6.7% 15
    June 2018 100% 0% 19
    May 2018 100% 0% 12
    April 2018 100% 0% 16
    March 2018 100% 0% 14
    February 2018 100% 0% 7
    January 2018 92.3% 0% 13
    December 2017 66.7% 16.7% 6
    November 2017 100% 0% 3
    October 2017 100% 0% 10
    September 2017 97.1% 0% 34
    August 2017 100% 0% 10
    July 2017 100% 0% 7
 

Find out more

To find out more about our Friends and Family Test results, and those at other hospitals, see NHS website.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.

How you can help us

Doing the Friends and Family Test

Your feedback is important to us as it helps us to improve our services for you and other patients.

Please tell us what you think.

Friends and Family Test explained

 

Page last updated: November 12 2019