Our quality story

Patient Friends and Family Test

The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'

  • patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
  • patients who attend our A&E department
  • women using our maternity service
  • patients who attend our outpatient departments, use our community based services and our patient transport services.

Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.

What's the standard?

The test has been extended to all NHS services. Research shows that positive patient experience is associated with positive staff experience. To find out how many staff would recommend our Trust as a place to be treated in or somewhere to work see the Staff Friends and Family Test pages.

How are we doing?

Our Friends and Family Test results are published below. 

  • Emergency and urgent care

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    April 2018 85.4% 6.5% 2501
    March 2018 82.4% 8.4% 2466
    February 2018 83.7% 7.5% 2126
    January 2018 86.6% 6.1% 2471
    December 2017 86.3% 6.8% 2092
    November 2017 83.6% 7% 2403
    October 2017 84.4% 7.1% 2034
    September 2017 84.8% 6.2% 2389
    August 2017 83% 7% 2535
    July 2017 81.3% 8.2% 2745
    June 2017 84.7% 6.2% 2690
    May 2017 81.3% 7.6% 2176

    April 2017

    84% 6.4% 1779
    March 2017 84.2% 6.9% 1530

    February 2017

    87.3% 5.2% 1878

    January 2017

    86.6% 6% 1958

    December 2016

    86.8% 6.1% 1289

    November 2016

    83.7% 8.8% 1427

    October 2016

    83.5% 8.6% 1379

    September 2106

    84.5% 7.8% 1289

    August 2016

    85.7% 6.9% 1541

    July 2016

    84.2% 7% 2042

    June 2016

    87.3% 5% 1786

    May 2016

    84.6% 7.1% 1479

    April 2016

    82.9%

    9.1% 1260
  • Inpatients and day cases

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    April 2018 96.1% 1.4% 1997
    March 2018 95.1% 1.6% 1978
    February 2018 95% 1.7% 2009
    January 2018 96.1% 1.3% 2208
    December 2017 95.1% 1.6% 1644
    November 2017 94.7% 2.3% 1968
    October 2017 95.4% 2.2% 1906
    September 2017 95.2% 1.7% 1912
    August 2017 96.4% 1.3% 2049
    July 2017 95.8% 1.2% 2219
    June 2017 95.9% 1.7% 2065
    May 2017 96.7% 1.2% 1812
    April 2017 97.1% 1.1% 1677
    March 2017 96% 0.9% 2010
    February 2017 96.3% 1.1% 1971
    January 2017 96.9% 1.4% 2100
    December 2016 96.1% 1.1% 1653
    November 2016 95.8% 1.6% 2346
    October 2016 96.2% 1.4% 2397
    September 2016 96.7%

    1.1%

    2479

    August 2016

    97% 1.4% 2400

    July 2016

    96% 1.3% 2630

    June 2016

    96.6% 1.4% 2505

    May 2016

    96.6% 1% 2412

    April 2106

    96.3% 1.3% 2400
  • Outpatient services

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    April 2018 92.1% 3.7% 4773
    March 2018 91.9% 3.4% 4370
    February 2018 91.7% 3.3% 3950
    January 2018 91.9% 3.5% 4298
    December 2018 92.4% 3.6% 3176
    November 2017 91.7% 3.5% 4714
    October 2017 91% 3.1% 4396
    September 2017 90.9% 3.8% 3945
    August 2017 91.1% 4.1% 4239
    July 2017 91.7% 3.3% 4014
    June 2017 91.2% 3.7% 4638
    May 2017 92.3% 3.4% 3553
    April 2017 93.1% 3.2% 2979
    March 2017 91.9% 2.9% 3819
    February 2017 91.5%

    3.7%

    3792
    January 2017 93.1%

    3.3%

    4403
    December 2016 94.3%

    2.9%

    2101
    November 2016 93.5%

    3%

    4333
    October 2016 92.8%

    3.5%

    4584
    September 2016 92.2% 3.6% 4538

    August 2016

    92.4% 3.4% 5061

    July 2016

    93.7% 2.7% 4921

    June 2016

    92.8% 3.2% 5339

    May 2016

    93.4% 2.7% 5425

    April 2016

    92.9% 3.3% 4756
  • Community services

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    April 2018 96.6% 1.2% 328
    March 2018 98.1% 0.2% 476
    February 2018 96.3% 0.7% 460
    January 2018 95.6% 0.5% 572
    December 2017 97.6% 0% 372
    November 2017 96.2% 0.5% 395
    October 2017 97.4% 0.4% 494
    September 2017 95.5% 1.2% 425
    August 2017 98% 0.3% 399
    July 2017 97.7% 0.6% 308
    June 2017 97.4% 0.5% 435
    May 2017 95.3% 1.6% 320
    April 2017 89.7% 2.1% 146
    March 2017 95.7% 0.3% 324
    February 2017 96.1%

    0.8%

    129
    January 2017 92.6%

    1.4%

    366
    December 2016 99.3%

    0.7%

    146
    November 2016 96%

    0%

    278
    October 2016 94.8%

    0.7%

    290
    September 2016 95.9% 0.9% 221

    August 2016

    96.8% 0.4% 252

    July 2016

    95% 0.5% 380

    June 2016

    95.5% 0.9% 425

    May 2016

    95.9% 0.7% 270

    April 2016

    92.3% 1% 195
  • Patient transport

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    April 2018 92.1% 6.8% 1361
    March 2018 87.4% 9.9% 1043
    February 2018 89.4% 5.1% 866
    January 2018 94.7% 1% 875
    December 2017 93.8% 3% 593
    November 2017 93.5% 2.2% 782
    October 2017 91.2% 4.2% 1092
    September 2017 88.4% 3.5% 1044
    August 2017 85.5% 5.5% 1250
    July 2017 87.5% 3% 1260
    June 2017 96.8% 0.7% 1440
    May 2017 92.3% 1.7% 723
    April 2017 87.1% 3.6% 472
    March 2017 90.7% 2.3% 697
    February 2017 93.6% 2.2% 643
    January 2017 89.8% 2.8% 597
    December 2016 90% 3.1% 580
    November 2016 91.7% 2.5% 851
    October 2016 92.7% 2.9% 560
    September 2016 90.7% 3.6% 472
    August 2016 93.3% 1.6% 550

    July 2016

    93.2% 2% 707
    June 2016 95.6%

    0.8%

    517

    May 2016

    95.9% 0.2% 483

    April 2016

    95.8% 0% 262
  • Maternity services 

    Women using our maternity services rate their care by completing the Friends and Family Test question at different stages:

    • 36 week antenatal appointment
    • care during labour and birth
    • postnatal ward
    • 10 day community postnatal appointment.

    Antenatal care

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us

    Number of responses

    April 2018 100% 0% 7
    March 2018 100% 0% 4
    February 2018 88.9% 0% 9
    January 2018 80% 0% 5
    December 2017 85.7% 0% 7
    November 2017 100% 0% 5
    October 2017 100% 0% 13
    September 2017 100% 0% 4
    August 2017 100% 0% 18
    July 2017 n/a n/a 0
    June 2017 80% 20% 5
    May 2017 n/a n/a 0
    April 2017 100% 0% 4
    March 2017 90.9% 9.1% 11

    February 2017

    100% 0% 46

    January 2017

    100% 0% 1

    December 2016

    n/a n/a 0

    November 2016

    85.7% 0% 7

    October 2016

    100% 0% 16
    September 2016 100% 0% 19
    August 2016 100% 0% 19
    July 2016 100% 0% 8
    June 2016 92.3% 0% 39
    May 2016 100% 0% 28
    April 2016 97.4% 2.6% 38

    Hospital birth

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us

    Number of responses

    April 2018 97.5% 1.7% 121
    March 2018 96.2% 0.6% 159
    February 2018 96.4% 0.7% 140
    January 2018 95.1% 2.4% 164
    December 2017 94.3% 1.1% 88
    November 2017 89.6% 4.5% 134
    October 2017 93% 1.9% 157
    September 2017 96.1% 0.6% 155
    August 2017 92.8% 2.2% 140
    July 2017 91.3% 0% 46
    June 2017 96.2% 0% 53
    May 2017 94.6% 0% 37
    April 2017 97.6% 2.4% 41
    March 2017 91.5% 3.8% 130
    February 2017 95.1% 2.4% 41
    January 2017 100% 0% 76
    December 2016 95.9% 1.2% 170
    November 2016 93.3% 2.8% 178
    October 2016 95.4% 2.3% 131
    September 2016 96.6% 2.3% 262
    August 2016 94.7% 1.1% 266
    July 2016 96.4% 0.7% 279
    June 2016 97.3% 0.8% 263
    May 2016 95.8% 1.4% 214

    April 2016

    96.1% 2.4% 127

    Home birth

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses

    April 2018 n/a n/a 0
    March 2018 n/a n/a 0
    February 2018 n/a n/a 0
    January 2018 n/a n/a 0
    December 2017 n/a n/a 0
    November 2017 100% 0% 1
    October 2017 100% 0% 2
    September 2017 75% 0% 4
    August 2017 100% 0% 1
    July 2017 100% 0% 1
    June 2017 n/a n/a 0
    May 2017 n/a n/a 0
    April 2017 100% 0% 1
    March 2017 100% 0% 3
    February 2017 n/a n/a 0
    January 2017 100% 0% 10
    December 2016 100% 0% 1
    November 2016 100% 0% 5
    October 2016 n/a n/a 0
    September 2016 100% 0% 1
    August 2016 100% 0% 2
    July 2016 100% 0% 4
    June 2016 100% 0% 4

    May 2016

    100% 0% 2
    April 2016 100% 0% 1

    Postnatal ward

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us 

    Number of responses

    April 2018 85.2% 5.2% 115
    March 2018 82.8% 6.7% 134
    February 2018 89.2% 4.2% 120
    January 2018 85% 4.8% 147
    December 2017 81.8% 1.3% 77
    November 2017 78.2% 5.5% 110
    October 2017 81.4% 7.1% 140
    September 2017 88.9% 4.9% 144
    August 2017 81.3% 2.7% 76
    July 2017 89.7% 0% 39
    June 2017 87.8% 2% 49
    May 2017 86.7% 3.3% 30
    April 2017 91.4% 2.9% 35
    March 2017 84.8% 7.1% 112

    February 2017

    91.9% 8.1% 37

    January 2017

    90.3% 4.2% 72

    December 2016

    83.6% 6.3% 159

    November 2016

    85.1% 3.6% 168

    October 2016

    85.2% 5.5% 128
    September 2016 87.6% 5.6% 250
    August 2016 87.1% 4.7% 255
    July 2016 83.6% 4.6% 281
    June 2016 84.5% 4.8% 251
    May 2106 85.2% 5.7% 209
    April 2016 82.5% 5.6% 126

    Postnatal community

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us 

    Number of responses

    April 2018 100% 0% 16
    March 2018 100% 0% 14
    February 2018 100% 0% 7
    January 2018 92.3% 0% 13
    December 2017 66.7% 16.7% 6
    November 2017 100% 0% 3
    October 2017 100% 0% 10
    September 2017 97.1% 0% 34
    August 2017 100% 0% 10
    July 2017 100% 0% 7
    June 2017 100% 0% 5
    May 2017 n/a n/a 0
    April 2017 100% 0% 8
    March 2017 100% 0% 9
    February 2017 n/a n/a 0
    January 2017 n/a n/a 0
    December 2016 100% 0% 1
    November 2016 90.9% 9.1% 11
    October 2016 100% 0% 19
    September 2016 80% 20% 5
    August 2016 100% 0% 22
    July 2016 100% 0% 1
    June 2016 100% 0% 32
    May 2016 100% 0% 8

    April 2016

    94.3% 0% 35
 

Find out more

To find out more about our Friends and Family Test results, and those at other hospitals, see NHS Choices.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.

How you can help us

Doing the Friends and Family Test

Your feedback is important to us as it helps us to improve our services for you and other patients.

Please tell us what you think.

Friends and Family Test explained

 

Page last updated: June 1 2018