Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are still here to help

Our quality story

The NHS website is the 'front door' to the NHS on the internet. It is the country's biggest health website and provides advice, information and news.

People can also use the NHS website to give feedback and tell us about the treatment they receive in our hospitals, from our community services, or at their GP practice or dental surgery.

At Guy’s and St Thomas’ we review all comments published on NHS website about our services and we respond as quickly as possible. You can also tell us what you think via the Trust’s own website or by contacting our PALS team

My NHS on the NHS website

The NHS website also provides an overview of the performance of NHS hospitals and social care providers in a section on the website called My NHS.

Find out more

For more information, see the NHS website.

Got a question? 

If you have a question about or comment on this information, please contact the communications team at

Please ask us video

  • Please ask us – video transcript

    At Guy's and St Thomas' we pride ourselves in delivering outstanding care.

    But we want to continuously improve and to do this we need your help.

    If you don't understand what the doctors have told you, if you need more information about your medicines, if you've got any questions about the food and drink, if you want to give us feedback to improve your care, if you'd like to know more about the day you leave hospital, please ask us.

    The most important thing for us is that you are treated with the utmost dignity respect, treated safely and compassionately. If you have any questions, please ask us.


How you can help us

Often the easiest way to tell us what you think about our services is to speak to a member of staff involved in your care. Just ask to speak to the person in charge, usually a senior nurse or doctor.

There are lots of other ways you can comment on our services. See patient feedback for details.

If you have been a patient or live locally, you can also get involved by becoming a member of our Foundation Trust.


Page last updated: December 16 2019