Cleanliness, food, privacy and our facilities
There is a national process to measure how we are doing against more than 150 standards.
These standards cover cleanliness, food and drink, privacy and dignity, and the condition and appearance of our hospitals – all things that we know are important to our patients.
What's the standard?
Like all hospitals, we are required to undertake a Patient-Led Assessment of the Care Environment – or PLACE – test each year. This includes over 150 standards looking at cleanliness, food, dignity and the environment.
The teams who carry out the test include patient representatives, our governors and staff.
How are we doing?
We are rated above the national average in all of the categories measured. We improved in five out of six scores when compared with last year. In particular, our rating for providing a dementia-friendly environment improved by nearly 7%. Our results for 2018 are:
|Area||National average||Guy's and St Thomas'|
|Condition, appearance, maintenance
|Privacy, dignity and wellbeing
|Food and hydration
How you can help us
There are lots of ways you can comment on our services. See patient feedback on our website for details.
Find out more
For more information about NHS hospital food standards and to find out how other hospitals across the country are performing, visit the GOV.UK website.
For more information about PLACE, see the NHS Digital website.
Got a question?
If you have a question about or comment on this information, please contact the communications team at firstname.lastname@example.org.
Page last updated: November 18 2019