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Our quality story

Cleanliness, food, privacy and our facilities

There is a national process to measure how we are doing against more than 150 standards.

These standards cover cleanliness, food and drink, privacy and dignity, and the condition and appearance of our hospitals – all things that we know are important to our patients.

What's the standard?

Like all hospitals, we are required to undertake a Patient-Led Assessment of the Care Environment – or PLACE – test each year. This includes over 150 standards looking at cleanliness, food, dignity and the environment.

The teams who carry out the test include patient representatives, our governors and staff.

How are we doing?

We are rated above the national average in all of the categories measured. We improved in five out of six scores when compared with last year. Our results for 2019 are:

AreaNational averageGuy's and St Thomas'
Cleanliness 98.5% 99.56% 
Condition, appearance, maintenance 94.3% 98.88% 
Privacy, dignity and wellbeing 84.2%


Food and hydration 90.2% 97.09% 
Dementia 78.9% 88.63%
Disability 84.2% 88.76%

How you can help us

There are lots of ways you can comment on our services. See patient feedback on our website for details.

Find out more

For more information about NHS hospital food standards and to find out how other hospitals across the country are performing, visit the GOV.UK website.

For more information about PLACE, see the NHS Digital website.

Got a question?

If you have a question about or comment on this information, please contact the communications team at

Your meals

Your mealtimes

We want you to benefit as much as possible from the foods that you eat.

All of the meals you'll eat in our hospitals are made using fresh ingredients right here in our hospital kitchens.

Find out more about our hospital meals and mealtimes.  

Award for preparing high quality, nutritious meals for patients

Catering staff at the Trust earned the Soil Association’s Food for Life Catering Mark bronze award in September 2016, which recognises their work in preparing high quality, nutritious meals for patients. See Hospital food earns Soil Association award.

Page last updated: February 7 2020