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Our quality story

Asking patients to rate their surgery

The national Patient Reported Outcome Measures – also known as PROMS – asks patients to assess how they feel about the success of their surgery. Patients complete a questionnaire before their surgery, and another a few months later to ask whether the surgery met their expectations. 

What's the standard?

We currently use the PROMS scheme to assess hip and knee replacements, as well as varicose vein treatment and hernia repair, although the results for hernia repair do not include enough patients for the results to be used to draw meaningful conclusions.

How are we doing?

Feedback from our patients who have had hip or knee replacement or varicose vein treatment are broadly the same as the national average.

Find out more

For more information, see our quality accounts in our annual report and accounts.

NHS England also has more information about PROMS.

Got a question?

If you have a question about or comment on this information, please contact the communications team at


What patients think can be influenced by many factors, including how much better they hope the surgery will make them feel.

We want to increase the number of patients completing a questionnaire so that we can understand what matters to them and how we might improve their care.  


Page last updated: December 4 2019