Overview
Careology cancer app
We know that getting a cancer diagnosis can be scary, which is why we have partnered with Careology to help you manage your cancer care at home.
The Careology app supports you to live with cancer. It can help you to:
- track your symptoms
- manage your side effects
- get medicine reminders
- contact a Boots Macmillan Information Pharmacist
- understand when to contact your doctor
- keep friends and family updated on your health
- understand your condition with personalised well-being articles
If you have a smart watch, you can link this with the Careology app to track your steps, heart rate, oxygen saturation and blood pressure.
[Voiceover] When you're living and dealing with cancer, there will be up days and down days.
Careology is here to give you support at home working alongside your healthcare team, so you're cared for around the clock.
Your Careology app keeps everyone in contact. You, your healthcare team, and your family and friends, making life easier to manage.
Its useful tools allow you to manage the day to day of your diagnosis and treatment, remind you of appointments and when to take medication, and send you personalised information about your treatment and symptoms. It's quick to install, and easy to use.
With Careology, you feel more confident and in control. So there can be help on the down days, and more of the up days.
Important
Careology is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A&E).
Accessing the Careology app
If you’re having treatment at Guy’s Cancer Centre, we'll send you an email invitation to use the Careology app. After receiving the email, you can download the app on your smartphone or tablet through the App store or Google play.
If you need any help with the app, you can email [email protected]
Please note, the Careology app is only available to adults 18 years and over, currently having cancer treatment at Guy’s Cancer’ Centre.
Giving family and friends access
You can invite family and those closest to you to see the information and updates you input into your Careology app. To do this, open the app, go to the menu at the top left corner of your screen, go to ‘My Network’, then ‘Caregivers’, and ‘Invite Caregiver’.
Managing your symptoms and care
Careology lets you monitor your symptoms and be alert to changes. The traffic light system prompts you to get support when you need it.
Please do not rely on your healthcare team to monitor your symptoms in the app. It is your responsibility to seek medical help when you need it.
Using symptom ratings for medical support
The UKONs traffic light tool from your cancer treatment record booklet has been built into the Careology app. This system helps you to know when you need to contact your doctor by logging and rating the intensity of your symptoms.
|
Green |
Amber* |
Red |
|---|---|---|
|
Your symptom can be managed at home. Careology will give you advice on how to do so. |
Your symptom requires follow-up within 24 hours. |
Your symptom requires an urgent appointment. |
*Logging 2 or more amber symptoms will require an urgent appointment.
How your healthcare team uses your data
If you give permission, some of your healthcare team will be able to view the information you enter into the app.
Please be aware that it will not be regularly monitored. You must still call the acute oncology service on 020 7188 3754 if you feel unwell or are concerned about anything that needs urgent attention or clinical advice.
The Careology app will prompt you to call the acute oncology service or emergency services following the UKONs guidelines.
Boots Macmillan Information Pharmacists
The Careology app can connect you to a Boots Macmillan Information Pharmacist who is working with our acute oncology service. Boots Macmillan Information Pharmacists are specially trained to offer information, support, and advice over the phone to people with cancer and their families.
This service is free to use and is exclusive to patients having chemotherapy treatment at Guy’s Cancer Centre.
Boots Macmillan Information Pharmacists can help you to:
- manage your symptoms and the side effects of treatment
- get extra support between your appointments
- feel more confident in managing your daily treatment
They can also prescribe medicines to help manage mild side effects of treatment.
You can request a call with a Boots Macmillan Information Pharmacist through the Careology app. They’re available from 9am to 5pm, Monday to Friday.
Watch our short video to see how to request a call using the app.
Narrator: Introducing Careology and the Boots Macmillan Information Pharmacist service.
Rebecca: Hi, my name is Rebecca and I'm part of your Guy's Cancer care team. I wanted to take a minute to introduce you to a helpful service you can use during your treatment. We've partnered with Careology, an app that helps you take control of your cancer care.
[A person is shown scanning a QR code on a small card, which opens the Careology app on their phone].
Rebecca: The app helps you track medicines, appointments, and symptoms, get access to clinical advice and support, and share real-time updates with your care team.
[The person is clicking through the different areas on the app].
Rebecca: With Careology, you also have exclusive access to Boots Macmillan Information Pharmacists.
Narrator: What are Boots Macmillan Information Pharmacists?
Boots Macmillan Information Pharmacist: Hi, I'm a Boots Macmillan Information Pharmacist working with your team at Guy's Cancer. I can answer questions about your cancer and treatment and prescribe you medicines to help you manage the side effects of treatment.
[A phone is displayed with the Carelogy app open. The symptoms log is shown, and the option for 'nausea' selected].
Boot Macmillan Information Pharmacist: Log your symptoms on the Careology app and the app will connect you with me or the acute oncology service at Guy's if you need more specialist advice.
Narrator: How can I speak to a Boots Macmillan Information Pharmacist?
Boots Macmillan Information Pharmacist: To access the Boots Macmillan Information Pharmacist service, simply open your Careology app and click Boots Macmillan Information Pharmacist in the upper left sidebar.
[A phone is displayed with the Carelogy app open. The Boots Macmillan Information Pharmacists option is clicked, which shows a pop up with a request a call button].
Boots Macmillan Information Pharmacist: Alternatively, you can log your symptom in the app. A request a call button will automatically pop up. Once you request a call, a member of our team will call you within 2 hours.
[A phone is displayed with the Carelogy app open, showing the symptoms log. A pop up is shown with a request to call button].
Rebecca: You will receive a small card during your pre-treatment appointment at Guys with the phone number for the acute oncology service and details on how to contact a Boots Macmillan Information Pharmacist. Keep this card handy for quick access to support whenever you need it.
[A person is showing a card with details for the acute oncology service, and a QR code for the Careology app on the other side].
Narrator: We're here between 8am and 5pm, Monday to Friday and always happy to help.
Using both MyChart and Careology apps
MyChart lets you securely access parts of your health record with us. MyChart is part of our Epic electronic patient record system, and is for your healthcare with our hospital and community services.
You can use both apps if you’re having cancer treatment with us.
- MyChart is for every patient at Guy’s and St Thomas’ hospital, and you might already have an account. MyChart keeps you informed about your appointments and results.
- Careology has been designed especially for people having cancer treatment at Guy’s Cancer Centre. Careology helps you to monitor how you feel and gives you information on how to look after yourself during cancer treatment.
Data security
All the information you provide to Careology is stored on their secure servers and is encrypted between your device and any external host storage to keep it safe.
Your health data is classed as special category or "sensitive" personal data and Careology makes sure that additional safeguarding measures are in place to protect this information.
Read more about Careology’s privacy policy here.
Help and support
For help using Careology, email the Guy’s and St Thomas’ Careology app support team: [email protected]
