Discharge medicines service

When you're ready to leave the hospital, you can choose to take part in the discharge medicines service. This service links you to your community pharmacist so you can talk about your medicines.

Your community pharmacist will look at all the medicines you are taking. You can talk to them about:

  • any new medicines you were given in hospital
  • any changes to your medicines that were made during your hospital stay
  • all of your medicines, and how best to take them

They'll take time to explain what each of your medicines is for, any common side effects of the medicine, and how to take them safely.

You can ask them any questions you have about your medicines, and get all the information you need.

How this service can help you

About half of all medicines are not taken as they are prescribed. This can include taking the wrong dose, taking the medicine at the wrong time, or not taking the medicine at all.

When medicines are not taken as prescribed, your condition is not treated correctly, and could even get worse.

By understanding your medicines and the best way to take them, you can make sure you get the most out of them.

Your community pharmacist will support you to be in control of managing your medicines at home, with confidence.

This is a free service, and your community pharmacist will work closely with your GP. 

Signing up for the service

The pharmacy team will help you sign up for this service.

  1. You can choose which pharmacy is best for you.
  2. Once you have given your consent, a copy of your discharge summary with information about the medicines you’re taking will be sent to this pharmacy.
  3. When you are at home, the community pharmacist will contact you to arrange a time for you to talk about your medicines with them.

If you would like to use this service or find out more, please speak to your hospital pharmacy team.

Sharing your information

If you sign up for the discharge medicines service, we'll need to share your information with your community pharmacist so they can support you.

You can find out more about your confidentiality and privacy rights by contacting the information governance team on 020 7188 7525 or email [email protected]

Useful information

You can also find more information about your medicines, possible side effects and answers to your common questions on the NHS website.

If you have an urgent medical problem and you're not sure what to do, call 111 or go to 111.nhs.uk 

Contact us

If you have any questions about the discharge medicines service, please contact your community pharmacist.

You can also contact the pharmacy medicines helpline if you have any questions or concerns about your medicines.

Phone: 020 7188 8748 Monday to Friday, 9am to 5pm

Email: [email protected]

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Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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