Hearing implant centre

We care for people with hearing loss. We're the largest hearing implant centre in London and the south east of England.

Our service offers:

  • diagnosis, assessment for hearing implants, hearing aid fittings and rehabilitation
  • surgery to fit hearing implants
  • lifelong management of people with hearing implants to ensure the best possible sound
  • rehabilitation support for people with hearing implants

We offer the latest hearing implants  from all the major hearing implant companies including:

  • cochlear implants (CI)
  • electro-acoustic stimulation (EAS), using a cochlear implant and natural hearing together
  • auditory brainstem implants (ABI)
  • middle ear implants (MEI)
  • bone conduction implants (BCHI)

We provide a full range of hearing implants for children and young people with hearing loss.

Our hearing implant team includes:

  • specialist consultants
  • surgeons
  • speech and language therapists
  • audiologists
  • teachers of the deaf
  • clinical psychologists
  • aural rehabilitation specialists
  • assistant technical officers

Health information

We have produced a series of short videos about:

We also have information about caring for your skin after an adult hearing implant has been switched on.

Advanced Bionics provides support and training materials for people at every step of their hearing journey.

The Listening Room on the Advanced Bionics website offers free activities and resources to strengthen your listening skills.

The Advanced Bionics hearing journey support group is an online community to chat and share stories about cochlear implants and hearing loss.

MED-EL can support you in getting the most out of your hearing and connects you with other hearing implant users.

Hearing Success has information, resources, tips, activities and communities to support you.

RNID has information and support for people who are deaf, have hearing loss or tinnitus, and for people who support someone with hearing loss.

Hearing Link provides a wide range of personalised hearing support services.

The British Cochlear Implant Group (BCIG) provides information for people about cochlear implants.

National Cochlear Implant Support Group provides support to cochlear implants users.

Tinnitus UK helps people with tinnitus.

The Stroke Association supports people to rebuild their lives after a stroke.

The NHS website also has information on:

Our consultants

Dan Jiang

Rupert Obholzer

Irumee Pai

Harry Powell

Research and clinical trials

Our hearing implant centre’s research team is involved in scientific research and national clinical trials.

Research is vital to improving the care that you receive when you’re unwell. You can help improve healthcare by taking part in research studies at our Trust. During your appointment, ask your healthcare professional about research. They’ll be happy to tell you about research studies you could be eligible to join.

Last updated: November 2023

Contact us


Appointments and general queries: 020 7188 6245


General queries and referrals: [email protected]

Address: hearing implant centre, ear, nose and throat (ENT) services, 2nd floor, Lambeth Wing, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

We're open from Monday to Friday, 9am to 5pm.

Clinical help and advice

Phone: 020 7188 8969

Email: [email protected]

This is for existing patients who have a medical concern about their hearing implant.

Please contact us Monday to Friday, 9am to 5pm. Outside of these hours or for medical emergencies, please contact your GP, call 111 or visit your local urgent care or emergency department (A&E).

Hearing implant repairs

St Thomas' hearing implant centre repairs

If you have a device from Cochlear, Oticon or any hearing aid that needs repair, please contact St Thomas' hearing implant centre repairs.

Phone: 020 7188 8969

Email: [email protected]

Visit the Cochlear website for troubleshooting advice for your device.

Visit the Oticon website for troubleshooting advice for your device.

Advanced Bionics devices

Phone: 01223 847222

Text: 07827 324211

Email: [email protected]

Visit the Advanced Bionics devices website for troubleshooting advice for your device.

MED-EL device

Phone: 0330 123 5601

Text: 07930 363351

Email: [email protected]

Visit the MED-EL website for troubleshooting advice for your device.

My implants have made a huge difference to my life; I don't even know that I'm wearing them because they're so comfortable! My voice sounds normal again, I no longer have to struggle to fit my glasses on with my hearing aids and my ears don't get sore and uncomfortable.


Hilary Lagden, bilateral middle ear implant user

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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