Appointments

How to get an appointment

You can self-refer to our service.

Please call 020 7188 2815 to discuss referrals with a member of the team.

We also accept referrals from GPs and other health professionals.

Changing or cancelling your appointment

Phone: 020 7188 2815

Email: [email protected]

Please let us know as soon as possible if you're unable to make your appointment.

Before your appointment

During your appointment

Your first visit usually lasts 1 hour. Please arrive on time. We may not be able to see you if you arrive late.

You can bring a friend or relative. Part of your first visit will usually be with just you and the nurse.

You'll see a nurse who'll:

• do a basic health assessment
• take your blood pressure
• measure your height, weight and pulse rate
• do a blood test
• take a urine sample
• explain our services
• answer any questions you have

The nurse will arrange your first doctor's appointment. This can happen on the same day as your nurse appointment or within 2 weeks of your nurse appointment.

The doctor will discuss your test results and examine you. They will talk to you about HIV and treatments. Please bring a list of medicines you are taking and any other medical information you have.

It is important you have a good relationship with your doctor. We encourage you to see the same doctor at your follow-up appointments.

After your appointment

We would like to speak to you every 3 to 6 months to monitor your health and discuss any problems you may have.

We'll arrange for you to have blood tests 2 weeks before your review appointment.

Most review appointments will be by video or telephone unless we have asked to see you face to face. We recommend a video consultation as this helps with communication.

Video consultations

We use Microsoft Teams for video consultations. You'll need to have:

• access to a smartphone or computer with a webcam
• good internet connection

For more information, please see our video appointments page.