The @home service

Type of appointment

We'll contact you daily depending on your level of need. This could be a telephone call once a day, or face-to-face visits up to 3 times a day.

If you have any questions or problems you can contact the @home team.

How to get an appointment

Your GP or other health professional can refer you.

Changing or cancelling an appointment

Phone: 020 3049 5723

If you need a visit at a certain time, we'll do our best to provide this.

Before your appointment

We'll give any instructions you need before we visit.

We'll call you before we visit to give you an approximate time we'll be arriving.

During your appointment

The visit can take up to 1 hour depending on your condition and treatment plan. Our visiting health or social care professional will explain what will happen during the visit. All staff caring for you will introduce themselves and will be wearing an ID badge.

You may see:

  • a nurse or nurse practitioner
  • a doctor
  • an occupational therapist
  • a physiotherapist
  • a pharmacist
  • a social worker
  • a rehab or nursing support worker

The visit is likely to include a full assessment of you and your home environment.

We'll give you any medicines you need. We may take a blood sample.

After your appointment

On the final visit, you'll be discharged. We'll provide advice about your transfer of care. This could be back to your GP or to a different community service.

We'll send a letter to your GP with a summary of the care you have received. It will also include details about:

  • any changes to your medicines
  • planned appointments and follow-ups

If you have COVID-19 but are well enough we'll discharge you from the @home service.

Your symptoms should start to improve. Visit the NHS website for COVID-19 symptoms.

If your symptoms are getting worse, please contact us. 

Phone: 020 3049 5751

We answer the phone:

  • Monday to Friday, 9am to 4pm
  • Saturday and Sunday, 9am to 5pm

Please tell us that you were recently discharged from the service when you had COVID-19 and need to speak to someone. We can give you advice or arrange a review.

If you're unwell outside of these hours with COVID-19 symptoms, please call NHS 111.

Last updated: April 2024

Contact us

For more information, please contact us.

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

Is this page useful?