How do I get an appointment?
We accept referrals from GPs within Lambeth and Southwark. Please speak to your GP about self-referrals to our service.
Before your appointment
Your appointment may last up to 45 minutes, so please allow this amount of time for your visit. Please arrive on time. If you are late, we may not be able to see you, as this can cause delays for patients who have appointments after you.
Check which hospital to go to, as we hold clinics at both hospitals and in the community.
Please bring a list of any medicines you are taking.
We often need to see the area of your injury or pain, so it is useful to wear appropriate clothing such as shorts for a knee or ankle problem, or a vest top for a neck or shoulder problem. If you would prefer to remain fully clothed, please ensure you tell your therapist. You may also request a chaperone.
You can bring a relative or friend with you to your appointment.
Cancelling or changing an appointment
Please give us at least 24 hours notice if you need to cancel or change your appointment. Please call us on 020 7188 5094 or email firstname.lastname@example.org.
If you do not come to your appointment and haven't contacted us, we may discharge you back to your referring doctor.
What to expect at your appointment
We may ask you to complete a short questionnaire when you come for your first appointment. Please let the receptionist know if you have difficulties with this.
In your first appointment we will ask you questions about how the problem started so we can get to know you and the problem better. We then carry out a physical examination of the injury or area of pain to make sure the diagnosis of your condition is accurate.
We often need to see the area of your injury or pain, so it is useful to wear appropriate clothing such as shorts for a knee or ankle problem, or a vest top for a neck or shoulder problem. If you would prefer to remain fully clothed, please ensure you tell your therapist who will respect your wishes.
The physiotherapist will:
- assess how your problem is affecting your life and the level of fitness you need for your usual activities
- ask lots of questions, watch how you move and touch the symptomatic area
- explain how to manage your symptoms, contribute to your own recovery and prevent the problem from recurring.
As this is a teaching hospital, students supervised by qualified staff might be involved in your care. It is valuable training for students and does not affect the quality of your treatment in any way, but please tell us if you do not want them to be present or involved. We will always respect your wishes.
After your appointment
The physiotherapist will discuss with you the best way to manage your problem. You may be:
- given advice on how to manage your condition at home
- started on a course of individual physiotherapy
- referred to a physiotherapy exercise group and information class specific to your condition.