Making, changing or cancelling your hospital appointment

Patients and visitors

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This page provides information on how to make, cancel or change your hospital appointment or admission to hospital.

  • Making a hospital appointment

    If you have been referred for an appointment by your GP, please find out how to make your first appointment.

    If you have been referred for an appointment by another hospital, we will contact you to arrange your appointment once we have processed your referral.

  • Changing your hospital appointment/admission

    If you have been given a hospital appointment or a date for admission to hospital and you would like to change it, please visit the DrDoctor website.

    You will be asked to enter your name, date of birth and post code. Once you have provided the requested information you will be sent a code to your mobile phone. After you enter this code on the DrDoctor website you will be able to see all your appointments and make any change requests here.

    If you are unable to change your hospital appointment or admission via DrDoctor, please contact the relevant service using the department contacts or the number listed on your letter.

    If you are unable to attend you appointment, please let us know as soon as possible so that your appointment can be given to another patient and you can receive a new date.

  • Cancelling your hospital appointment/admission

    If you have been given a hospital appointment or a date for admission to hospital and you would like to cancel it, please visit the DrDoctor website.

    You will be asked to enter your name, date of birth and post code. Once you have provided the requested information you will be sent a code to your mobile phone. After you enter this code on the DrDoctor website you will be able to see all your appointments and make any cancellations here.

    If you are unable to cancel your hospital appointment or admission via DrDoctor, please contact the relevant service using the department contacts or the number listed on your letter.

    If you wish to cancel your hospital appointment or admission to hospital, please let us know as soon as possible so that your appointment can be given to another patient.

  • Community appointments

    As well as our hospital based clinics, we also hold many clinics in the local community. Please note if you would like to make or change a community appointment, you will need to contact the service directly by visiting the community section on this website or contact the service using the number on your appointment letter.

  • Department contacts

    If you have any questions about your hospital appointment or admission, please contact the department that will be treating you using the contact number below.

    DepartmentTelephone number
    Allergy 020 7188 8884
    Cardiology 020 7188 8880
    Chest 020 7188 8886
    Dermatology 020 7188 8884
    Ear, Nose and Throat (ENT) 020 7188 8872
    Eye 020 7188 8871
    Gastroenterology 020 7188 8874
    General medicine 020 7188 8879
    General surgery 020 7188 8875
    Gynaecology 020 7188 0543
    Hand therapy 020 7188 4172/4
    Lane Fox 020 7188 7188 ext 83431 or ext 52839
    Lupus 020 7188 8885
    Neurology 020 7188 8883
    Orthopaedics 020 7188 0808
    Pain 020 7188 8877
    Plastic Surgery 020 7188 8882
    Radiology 020 7188 5542
    Rheumatology 020 7188 8885
    Sleep 020 7188 8886
    Sleep and Chest 020 7188 8886
    Vascular Surgery 020 7188 8881

Hospital appointment reminders by textWe send text reminders

If we have your mobile number, we will send you text messages to confirm your appointment once booked and remind you of your hospital appointment or admission date and time through our DrDoctor service. If you would like to use this service and do not currently receive it, please call the relevant department number above to update your contact details, or update these at reception on your next visit to the hospital.

If you currently receive text messages about your appointments with us and no longer wish to receive them, please opt out of the service by replying STOP to the most recent text message. Alternatively, you can update your preference by calling the relevant department number above, or at reception on your next visit to the hospital.   

Your right to maximum waiting times as part of the NHS constitution

Recent amendments to the NHS constitution mean that patients, who were referred on or after 1 April 2010, now have a right to maximum waiting times to start consultant-led treatment.

DrDoctor

We are working in partnership with DrDoctor to offer an online, smartphone and advanced text messaging service, which is designed to make it easier for you to manage your appointments at our hospitals and clinics.

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