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Making, changing or cancelling your hospital appointment

Patients and visitors

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This page provides information on how to make, cancel or change your hospital appointment or admission to hospital.

Your appointment

In response to the coronavirus (COVID-19) pandemic, we have made significant changes to how we deliver our services in order to help protect our patients, visitors and staff

To provide the best care we can for our existing and new patients, including patients with coronavirus, we are adapting how we look after you in our hospitals and community sites. Your appointment may be a telephone consultation or a video appointment.

We are offering patients a face-to-face appointment where it is safe to do so and there is a clinical need. If you do have a face-to-face appointment it is important that you attend, and we have made a number of changes to keep our patients and staff safe

  • Making a hospital appointment

    If you have been referred for an appointment by your GP, please find out how to make your first appointment.

    If you have been referred for an appointment by another hospital, we will contact you to arrange your appointment once we have processed your referral.

  • Changing your hospital appointment/admission

    If you have been given a hospital appointment or a date for admission to hospital and you would like to change it, please visit the DrDoctor website.

    You will be asked to enter your name, date of birth and post code. Once you have provided the requested information you will be sent a code to your mobile phone. After you enter this code on the DrDoctor website you will be able to see all your appointments and make any change requests here.

    If you are unable to change your hospital appointment or admission via DrDoctor, please contact the relevant service using the department contacts or the number listed on your letter. If you cannot find your appointment letter, you can search for a contact number using our A-Z of services.

    If you are unable to attend your appointment, please let us know as soon as possible so that your appointment can be given to another patient and you can receive a new date.

  • Cancelling your hospital appointment/admission

    If you have been given a hospital appointment or a date for admission to hospital and you would like to cancel it, please visit the DrDoctor website.

    You will be asked to enter your name, date of birth and post code. Once you have provided the requested information you will be sent a code to your mobile phone. After you enter this code on the DrDoctor website you will be able to see all your appointments and make any cancellations here.

    If you are unable to cancel your hospital appointment or admission via DrDoctor, please contact the relevant service using the department contacts or the number listed on your letter. If you cannot find your appointment letter, you can search for a contact number using our A-Z of services.

    If you wish to cancel your hospital appointment or admission to hospital, please let us know as soon as possible so that your appointment can be given to another patient.

  • Community appointments

    As well as our hospital based clinics, our community clinics are making significant changes to services which may require us to change or cancel your appointment. Please note if you would like to make or change a community appointment, you will need to contact the service directly by visiting the community section on this website or contact the service using the number on your appointment letter. 

    If you cannot find your appointment letter, you can search for a contact number using our A-Z of services.

  • Department contacts

    If you have any questions about your hospital appointment or admission, please contact the department that will be treating you using the contact number listed in our services section. For community appointment queries, see the community services section. If you cannot find your service, you can search for a contact number using our A-Z of services.

Hospital appointment reminders by textWe send text reminders

If we have your mobile number, we will send you text messages to confirm your appointment once booked and remind you of your hospital appointment or admission date and time through our DrDoctor service. If you would like to use this service and do not currently receive it, please call the relevant department number above to update your contact details, or update these at reception on your next visit to the hospital.

If you currently receive text messages about your appointments with us and no longer wish to receive them, please opt out of the service by replying STOP to the most recent text message. Alternatively, you can update your preference by calling the relevant department number above, or at reception on your next visit to the hospital.   

Your right to maximum waiting times as part of the NHS constitution

Recent amendments to the NHS constitution mean that patients, who were referred on or after 1 April 2010, now have a right to maximum waiting times to start consultant-led treatment.

DrDoctor

We are working in partnership with DrDoctor to offer an online, smartphone and advanced text messaging service, which is designed to make it easier for you to manage your appointments at our hospitals and clinics.

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Accessibility information to support you.

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