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Before your hospital outpatient appointment

Patients and visitors

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Once your outpatient appointment has been booked with us you should receive a letter with an appointment date and details about where to go when you arrive at the hospital.

If you are uncertain about anything, please telephone the contact number on your letter.

Don't forget to:

  • check the appointment details and contact us if you can't make the date – if you don't come to your appointment and don't let us know, you may be discharged from our care back to your GP
  • call 020 7188 8815 or email if you need an interpreter or signer and one wasn't booked when you arranged your appointment
  • make sure we have your mobile number so we can text you reminders
  • call the number on your letter if you have any special needs, such as washing or praying facilities
  • call us if you develop diarrhoea and vomiting three days before your appointment.
  • Planning your journey

    Remember to check which hospital or community venue you are due at before setting out. 

    Use public transport where possible as both hospitals are located in the congestion charging zone of London and parking is very limited. See our travel pages for more information.

    Give yourself plenty of time

    Our hospitals are big and it can take a while to get to where you're supposed to be. Make sure you give yourself plenty of time to find your way to your appointment.

  • What should I bring?

    Read your appointment letter very carefully as it may ask you to bring certain items with you, or ask you to visit another department for tests before your clinic appointment.

    Please remember to bring:

    • your appointment letter, and any other information that we may have sent to you
    • your NHS number to help us match you to your health records. For more information on NHS numbers and how you can find out yours visit the NHS website
    • medicines or inhalers that you are taking at the moment, including medicines you have brought yourself and any alternative medicines
    • a small amount of money in case you need to buy a drink or snack
    • information about any changes in your personal details, for example, if you have a new address or a new GP
    • proof of entitlement to free prescriptions, if appropriate
    • proof of entitlement to free travel or help with travel, if appropriate
    • any samples requested by your doctor or nurse.

    To help you get the most of out of your appointment, you could take a list of questions with you.

  • Allow time for your visit

    We will try to see you at the time given on your appointment letter or card. However, we can't guarantee how long your appointment will take, so please allow plenty of time.

    If necessary, please make appropriate arrangements at home before you come to the hospital. For example, you may need to ask a friend or relative to collect your children from school.

  • Overnight accommodation

    If you're travelling a long way, you may want to stay somewhere overnight to break up your journey.

    We can usually help patients with accommodation. We may also be able to help any relatives and friends who come with you, but you should ring first to check.

    For information on types of accommodation and contact details please see our accommodation pages.

Which hospital?

Don't forget to check which of our hospitals or community venues you are due at before you set out.

Need to cancel your appointment?

Find out how to make, cancel or change your hospital appointment

Gassiot House virtual tour

See a virtual tour of our outpatient centre in Gassiot House at St Thomas'.