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Video consultation

Patients and visitors

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Video consultations let you to talk to a clinican using your smartphone, tablet or computer. This can save you time and money as you will not need to travel to one of our hospitals.

It can also help if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home.

Who can use video appointments

Your doctor or nurse will usually offer you a video consultation when:

  • a physical examination or test is not needed
  • it's easier or beneficial for you to stay at home
  • it might be useful to see your home environment or at-home medical devices

You can still choose to come to the hospital. You can also return to having face-to-face appointments after a video consultation if you wish.

How video appointments works

You will get a letter or email and text message with the date and time of your appointment.

These messages will give you the link to your virtual waiting room on Attend Anywhere. This is the website that we use for the video call.

When you open the link to the video consultation, you will be asked to enter some information to help us identify you. Once signed in, wait for our clinician to greet you.

Watch patients share tips on how to get the most out of your video appointments.

How to get started

The NHS has information on what you need to make a video call.

Please check and test your equipment in advance. You can practise joining the virtual waiting room at any time.

  1. Click on the link in your text message if using your smartphone, or type the link into the browser on your computer.
  2. Click on the 'Start video' call button and follow the instructions.
  3. You wait in your own private video room. Your healthcare provider can see you arrive in the waiting area queue. None of the other patients will be able to see you or any of your details.
  4. Your clinician will join you in your video room when they are ready. There might be a short delay and your appointment might not run at the planned time. When this happens the consultant will aim to send you a message.
  5. You can see the clinician and they can see you. You will not have to type your responses to any questions.
  6. At the end of the appointment, the clinician will disconnect the call and the web page will close. If you would like to leave the call before this point, click 'End' in the top right-hand corner.



If the connection drops out

If you are disconnected, the clinician will try to reconnect. If this cannot be done by video, they may try to call the mobile number we have on your record. Please make sure the contact details we have for you are kept up to date.

Internet and data usage

The video call is free (except for your internet usage). You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Skype or FaceTime.

Your data and privacy

  • How your data is used

    No part of the Attend Anywhere online video consultation will be recorded or permanently digitally stored.

    The medical outcomes of the consultation will be recorded and stored as a permanent part of your patient records held by the hospital. This happens in the same way as for face-to-face or phone consultations.

    Some personal information is stored on the computer being used, and you need to be aware of this, particularly if you will be using a public or shared computer.

  • Security and privacy

    Video calls are secure. Your privacy is protected. You have your own private video room that only you and authorised clinicians can enter.

    Video consultations are securely encrypted. However, it is your responsibility to make sure that you have adequate anti-spyware and anti-virus protection on your hardware. 

    If you are using a mobile phone, this may be only as secure as any other phone call on that mobile network

Find a waiting room

Please only join the virtual waiting room when directed by your clinician. If you join the waiting room outside of your agreed appointment time you will not be seen.


Last reviewed: January 2020 | Next review due: January 2023

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