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Video consultation

Patients and visitors

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You may be asked by a clinician if you would like to use our video consultation service for your next outpatient appointment.

Video consultations can save you time and money as you will not need to travel to one of our hospitals. The service may also benefit you if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home. 

Video consultations are optional, you can still choose to attend an on-site clinic. Video consultations will not normally be used if you require blood tests or scans or if your clinician needs to carry out an examination.

  • Accessing our video clinic

    If you have agreed to attend a video consultation appointment, you will receive a letter/email and a text message with details of your appointment, including the date and time and the link to access the virtual waiting room.

    When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed.

    Once signed in, please wait for our clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This may be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application. 

  • Guidance

    If this is the first time you are attending a video consultation, we recommend you check and test your equipment in advance. You can practice joining the virtual waiting room at any time, however if you do not have an appointment booked with a clinician you will not be seen.

    The link to your video appointment must open in Google Chrome if using an Android phone, or Apple Safari if using an iPhone. To ensure the call is of good quality please try to complete it over WiFi wherever possible.

    Watch the Appointments by Attend Anywhere video to find out how the service works