Your appointment

We offer telephone or face-to-face appointments.

How to get an appointment

Your GP or local hospital can refer you.

Changing or cancelling your appointment

If you do not attend your appointment, we'll contact you to find out why and offer another appointment. If you do not attend your appointment for a second time, we'll discharge you back to the doctor who referred you.

Before your appointment

Please arrive 15 minutes before your appointment time. You may be asked to provide a urine sample and a urine flow test before your clinic appointment.

Please bring:

  • a list of medicines you take

During your appointment

You'll see a member of our team. First appointments usually last around 15 minutes. We may carry out investigations such as a urine flow test and a physical examination.

Follow-up appointments usually last around 15 minutes and may be face-to face or by phone.

We are a teaching hospital. Medical students may be present observing. Please let us know if you prefer students not to be present at your appointment. This will not affect your care.

After your appointment

We'll write to the doctor who referred you and send a copy of the letter to you and your GP.

If needed, we'll put in place a treatment plan for you. We'll arrange a follow-up appointment if needed.

Last updated: January 2024

Contact us

For more information, please contact us.

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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