Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Your appointment at the adult audiology centre


Coronavirus: adult audiology centre update

Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we have made significant changes to our service. We will continue to update our website with the latest information. 



We are only seeing outpatients for face-to-face appointments where an alternative is not possible. Appointments are based on urgency and waiting list position.

If you require an appointment, please contact us to book a face-to-face appointment (you may need to be added to a waiting list), or a telephone appointment or video appointment (no wait) for audiology advice and guidance.

You can contact us by:

If we are unable to take your call, please leave your name, phone number, and hospital number (if known).

Where possible, please contact us with the details above to request batteries and accessories sent to your address via post.

Please do not travel to the department without a pre-arranged appointment as you will not be seen.

Hearing aid repairs and replacements 

We are currently offering a postal only repair and replacement service for hearing aids.

If you have lost your hearing aids and are a patient of ours, please inform us via email at

If you are unable to use email or your query is urgent, please call 020 7188 2211 or text  at 07734 980844.

We will do our best to replace your hearing aids as soon as possible.

If you have hearing aids that require repair, where possible please use the guides provided by the manufacturer of your hearing aid:

You may also find the interactive multimedia videos from C2Hear online helpful.

If you are still unable to resolve the problem, please send your hearing aids (do not include batteries) in for repair using tracked delivery with a note included stating:

  • your name
  • address
  • date of birth
  • an explanation of the problems.

To the following address:

Adult audiology centre
Guy's Hospital
3rd floor, Southwark Wing
Great Maze Pond
London SE1 9RT

We aim to process repairs as quickly as possible, but please allow up to two working days from the date we receive them.


We are currently offering a postal only battery and hearing aid accessory issuing service for our patients.

Please do not attend our department for the collection of batteries and accessories to help us maintain social distancing.

Email to make all battery and hearing aid accessory requests, and include:

  • your name
  • your address
  • date of birth
  • requested battery sizes or hearing aid accessories.

You may also call us at 020 7188 2211, text 07734980844, or post in your brown hearing aid battery issuing booklet to the following address:

Adult audiology centre
Guy's Hospital
3rd floor, Southwark Wing
Great Maze Pond
London SE1 9RT


Advice and guidance

We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic.

If your patient is one of our existing patients:

If your patient is new to our service:

Clinic location

If you are experiencing hearing problems, you should go to your GP in the first instance.


  • Changing or cancelling your appointment 

    Please call the main telephone number at the top of this page. Alternatively you may email us at   

  • Before your appointment 


    It is important that your ears are always clear of wax when you come for your appointment. Wax may:

    • prevent us from performing your hearing test
    • prevent us from fitting your hearing aid
    • cause whistling when we fit your hearing aid.

    If you are prone to wax build up, please visit your GP or practice nurse to check your ears for wax before you come for your appointment. 

    Reading glasses:

    If you need reading glasses, please bring these with you. This is because hearing aids are quite small and therefore can be difficult to see when explaining how the hearing aid works. Additionally, we may refer to booklets and leaflets during appointments, which may be difficult to read without your glasses.

  • What to expect at your appointment

    You may have a:

    • hearing assessment
    • hearing aid issue appointment
    • hearing therapy appointment
    • balance appointment
    • more detailed assessment of your hearing using advanced tests

Bring a friend or relative

For the first few appointments we advise you to bring a friend or relative with you, because:

  • Some of your appointments may take a long time and we will give you a lot of information. It can be helpful to have someone else with you to absorb the information as well.
  • Hearing aids take time to get used to and it is important that your family and friends also understand this.
  • If English is not your first language and do you not feel you need an interpreter, it may be useful to have a friend or relative to interpret for you. However, if you do want to use one of our interpreters, you may do so on one occasion. Please call 020 7188 2211 to arrange this.


If you need hospital transport to come for your appointment, please call the transport team on 020 7188 2888 and they will assess your suitability.

Patient leaflets

Please see our audiology patient leaflets page to see a list of patient leaflets produced by this department.

Useful websites


Please visit the main Trust coronavirus (COVID-19) page for more information.