Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
Patients
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation or video appointment. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment, you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
Visit our dermatology or children's dermatology pages if you have queries related to these services.
If you have not heard from us within three days of your new or follow-up scheduled appointment:
If you are unable to use email or your query is urgent, please call the following number 020 7188 8884. Our phone lines are very busy and there may be a wait for your call to be answered.
Existing patients
If you are an existing patient who has previously been seen in our service and need advice, send all clinical enquiries to your named key worker or CNS on the number that you were provided.
We can book an appointment for a clinician to call you. Visit the zesty dermatology minor surgery page for all clinical queries relating to dermatology minor surgery.
Information for GPs
We are doing everything we can to support GPs and your patients during the COVID-19 pandemic. If you need advice from our clinical team please use the current advice and guidance channels including eRS advice and guidance for written communication or Consultant Connect to speak to senior clinician immediately.
Referrals
We encourage you to contact our clinical team through advice and guidance before making a referrals. We are vetting all referrals. We will be contacting urgent patients but we are not currently booking routine patients and so there may be a significant delay before seeing your patient. Please consider this before making any referral as our capacity to see new patients is very limited.
Our frequently asked questions page has answers to common questions we have received from patients.