How to get an appointment

We accept referrals from:

  • GPs and other medical doctors
  • practice nurses
  • advanced nurse practitioners (ANPs)

Changing or cancelling your appointment

If you have not received an appointment, please call 020 7188 0543 (option 2).

To change or cancel your appointment phone 020 7188 2300 (option 3):

  • option 2 for new appointments
  • option 4 for follow-up appointments

We'll send you appointment confirmation and reminders by text.

Please download MyChart, our app that makes accessing your health records and see upcoming appointments easier.

Before your appointment

Please read your appointment letter before coming to your appointment. It will have all the information you need.

Please bring:

  • any medicines you are taking
  • any reports or results relating to your condition

You may bring a relative or friend to your appointment. See our information for visitors to our hospitals page for our current visiting procedures.

Your appointment may be:

During your appointment

Your outpatient appointment can take up to 3 hours. It depends on the tests and investigations you need.

We'll make every effort to see you as near to your appointment time as possible. We aim to keep you updated every 30 to 60 minutes on waiting times for your clinic. If you have a special request, for example to see a female doctor, it may lead to a longer waiting time.

After your appointment

At your appointment, you'll agree a plan with the doctor or nurse. This may be:

  • to have a scan
  • change your medicines
  • have a procedure

We'll write to your GP explaining the plan and send you a copy of the letter.

If you need to start new medicines we'll give you a letter to give to your GP. It will explain what they need to prescribe.

Last updated: January 2024

Contact us

For more information, please contact us.

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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