How to get an appointment

We accept referrals from:

  • GPs and other medical doctors
  • practice nurses
  • advanced nurse practitioners (ANPs)

Changing or cancelling your appointment

If you have not received an appointment, please call 020 7188 0543 (option 2).

To change or cancel your appointment phone 020 7188 2300 (option 3):

  • option 2 for new appointments
  • option 4 for follow-up appointments

We'll send you appointment confirmation and reminders by text.

Visit the DrDoctor website to see your appointment details online.

Before your appointment

Please read your appointment letter before coming to your appointment. It will have all the information you need.

Please bring:

  • any medicines you are taking
  • any reports or results relating to your condition

You may bring a relative or friend to your appointment. See our information for visitors to our hospitals page for our current visiting procedures.

Your appointment may be:

We also offer some people the option of a first appointment by telephone with a consultant gynaecologist from a company called Tonsmor Doctors. We've partnered with them to support us reducing our waiting list.

During your appointment

Your outpatient appointment can take up to 3 hours. It depends on the tests and investigations you need.

We'll make every effort to see you as near to your appointment time as possible. We aim to keep you updated every 30 to 60 minutes on waiting times for your clinic. If you have a special request, for example to see a female doctor, it may lead to a longer waiting time.

After your appointment

At your appointment, you'll agree a plan with the doctor or nurse. This may be:

  • to have a scan
  • change your medicines
  • have a procedure

We'll write to your GP explaining the plan and send you a copy of the letter.

If you need to start new medicines we'll give you a letter to give to your GP. It will explain what they need to prescribe.

First appointment option

We may offer you a first appointment with our partners Tonsmor Doctors.

They provide consultant gynaecologists to support the work of NHS trusts. They are regulated by the Care Quality Commission (CQC).

This type of appointment is suitable for:

  • general conditions
  • non-cancerous (benign) conditions

It is not suitable if:

  • your referral is for endometriosis, fertility concerns or menopause
  • we've seen you at a gynaecology appointment in the last year
  • you're on a waiting list for surgery
  • you need an interpreter

We'll ask you for permission to share your data with Tonsmor Doctors. This is so they can upload your details to their electronic record system to prepare for your appointment.

You get a text message asking you to register with them.

You need a 'Morton Key' to access the registration link.


This is your first name, surname and year of birth as one word. For example, Jane Doe, born in 1978 is 'janedoe1978'. For double-barrelled surnames, it uses your second name. For example, Mary Jones-Martin born in 1968 is 'marymartin1968'.

After registering, Tonsmor Doctors will send you a text message with the phone number for you to call and details about your appointment.

If you're unable make your appointment, you can call at any time up to 20 days later.

If you do not call within the 20 days, we consider that you did not attend the appointment. Our consultant will review your details and may discharge you back to your GP.

Tonsmor Doctors send us a summary of the consultation. They add this to your electronic patient record and send a copy to you and your GP.

After the first appointment, all further care is from our Guy's and St Thomas' gynaecologists.

Contact us

For more information, please contact us.


Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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