Your appointment

We provide appointments:

Face-to-face appointments

Please arrive 15 minutes before your appointment. Please make sure you are well hydrated, as we may ask for a urine sample.

We'll usually perform some blood tests before you see someone in our team with the results. Please allow 1 to 2 hours for your apointment if you're having blood tests.

If you arrive 20 minutes late for your appointment we may not see you.

If you do not attend, the team may try to call you for a telephone assessment instead. 

Telephone appointments

These appointments will largely be follow-ups, or to support you if you live far from the hospital. The clinician will aim to call you within 1 hour of your time slot.

Video appointments

These appointments will mainly be follow-ups. We'll send you a link to open 5 minutes before your appointment.

We use the Attend Anywhere website for video consultations. For more information, please see our video appointments page.

Haematology virtual waiting room: please join the waiting room on the date and time of your video consultation. Please only use this link for your appointment.

If you're unable to connect by video the team will call you instead.

How to get an appointment

You can be referred by your GP, or another health professional. We aim to give you an appointment within 6 weeks of your referral.

Changing or cancelling your appointment

Phone: 020 7188 2724

Email: [email protected]

Please call us as soon as possible between 9am to 5pm, Monday to Friday.

If you do not attend your appointment, you'll be offered another one. If you fail to turn up to that appointment we'll discharge you back to your GP.

Before your appointment

We may ask you to attend one of our community blood hubs to have a blood test. This will be 7 to 10 days before your telephone or video appointment. This helps reduce the number of visits you have to make to the hospital. It also allows us to have the results ready for your appointment, so we can diagnose and treat you quicker.

We'll contact you with instructions. 

You can walk-in for a blood test without an appointment at:

If you're a patient at the Cancer Centre, you can walk-in for a blood test at:

You can also book an appointment for a blood test at Guy's Cancer at Queen Mary's Hospital, Sidcup. Please ask your clinical nurse specialist (CNS) if you want to do this.

Please bring a list of:

  • your current medicines
  • any drug allergies you have
  • any previous diagnoses
  • treatments already tried

During your appointment

You'll see one of our doctors, and may also see one of our nurses.

Appointments will take about 1 hour. If your condition is more complex, it could take several hours.

You may have:

  • blood tests
  • X-rays
  • urine tests
  • a bone marrow biopsy
  • a CT or MRI scan
  • a venesection (taking a pint of blood)

You may need to come back for more tests.

We may have visiting clinical undergraduates and post-graduates at your appointment.

After your appointment

At the end of your appointment, you can expect a diagnosis. We'll then discuss treatment options.

We'll send you and your GP a letter and treatment plan. You may receive these by text if you have a mobile number registered with us.

If you have any issues, please contact the secretary of the consultant you have seen.

If your problem is urgent, please contact your clinical nurse specialist on 020 7188 2724, option 5.

Contact us

For more information, please contact us.

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Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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