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Pharmacy services

Giving you your prescribed medicines

Coronavirus: pharmacy services update

Due to increased demand on the hospital due to the COVID-19 pandemic we are having to make significant changes to our services which may require cancellation of appointments.

This can cause problems with getting a new prescription, collecting medicines or with getting answers to questions about medicines

The pharmacy team are working with clinic staff to help patients obtain their medicines and to provide information and advice for our outpatients and for inpatients after discharge from one of our hospitals. 


If you are an existing patient and need advice about your medicines please see below for the appropriate option.

Contact your clinic:

  • for any queries regarding your appointment
  • for information on changes to the usual arrangements for getting your prescription medicines from the hospital
  • if you think you have symptoms of coronavirus and you need to know if you should stop your medicines.

Contact details for your clinic can be found on our services webpage.

Contact the medicines helpline:

  • For questions about your medicines

You will be able to talk to one of our pharmacy team who are happy to take any call about your medicines such as:

  • when and how to take your medicine
  • taking other medicines at the same time
  • advice about side effects
  • how to get further supply.

Contact the Medicines Helpline by telephone on 020 7188 8748, Monday to Friday, 9am-5pm.

For non-urgent queries you can email The Medicines Helpline on (we aim to respond within two working days, Monday-Friday).

You can also book an appointment for a pharmacist to call you. Some telephone appointments may be available on evenings and weekends. To request a telephone appointment please visit the Zesty website.

Contact Lloyds Outpatient Pharmacy:

  • for any queries about collecting a prescription.

Telephone contacts, addresses and maps for our Lloyds outpatient and Guy's and St Thomas' inpatient pharmacies can be found on our pharmacy locations webpage.


We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic.

If you need advice from our clinical team please use the current advice and guidance channels including e-RS advice and guidance for written communication or Consultant Connect to speak to senior clinician immediately.

Contact The Medicines Helpline:

  • for queries regarding an outpatient referral form
  • for queries about medicines prescribed on an electronic discharge form.

Contact the Medicines Helpline by telephone on 020 7188 8748, Monday-Friday, 9am-5pm.

For non urgent enquiries you can email the medicines information team on (please note, if you are sending confidential data from an email account please ask one of the team to provide their email address).

Frequently asked questions

We aim to answer some of your questions you may have about your medicine.

  • How should I store my medicines?

    Medicines should be kept in their original packaging and stored in a cool, dry, dark place out of the sight and reach of children. Some medicines need to be kept in the fridge – this will be clearly marked on the packet or instruction leaflet.

  • What should I do with leftover or expired medicines?

    Make sure that you never take a medicine after its expiry date, which will be printed on the packet. Never throw unused or expired medicines in the rubbish bin or flush them down the toilet. Take unwanted medicines to a pharmacy, where they can be disposed of safely.

  • Is it safe to take herbal medicines?

    Herbal medicines are often thought to be safe as they are ‘natural’. They do however have an effect on the body and can lead to side-effects and so should be used with care. They may also interact with your other medicines, medical conditions, or be unsafe if you are undergoing surgery. Always let your doctor or pharmacist know about any herbal medicines you are taking.

  • What should I do if I have any questions or concerns about my medicines?

    Speak to your pharmacist first. If they can't help or they think that you need to see your doctor, they will advise you to do that. Alternatively, if you are a patient at Guy's and St Thomas', you can call our pharmacy medicines helpline for advice on 020 7188 8748 (open 9am-5pm Monday to Friday).


Please visit the main Trust coronavirus (COVID-19) page for more information.


Our medicines helpline is open Monday to Friday, 9am-5pm.

Tel: 020 7188 8748

Feel free to call this helpline if you have a question about medicines prescribed by us.

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