Coronavirus: rheumatology services update
Please read our frequently asked questions before contacting the department.
Due to the coronavirus (COVID-19) pandemic we are having to make changes to the way we deliver our service.
What to expect from your rheumatology appointment
Your rheumatology appointment will be by telephone.
Some clinics are offering video consultations, especially those run by the rheumatology physiotherapist and psychologist. Video consultations need to be agreed before your appointment to make sure you have a compatible device at home. If you would prefer a video consultation, please call 020 7188 5900 or contact firstname.lastname@example.org.
You will receive a text message prior to your appointment to confirm the date and time if you have opted into this service.
Every effort will be taken for telephone consultations to run to time but, where delays happen, we will aim to call you within half-an-hour of your appointment time.
Following your appointment, a letter will be sent to you and your GP summarising the consultation.
For telephone appointments, you may receive a call from a 'private number' or 'unknown number', so please disable any functions on your mobile phone which block these calls.
If your appointment is no longer convenient or required, please email us at email@example.com or contact us on 020 7188 590.
We do not offer a walk-in or out-of-hours service, so please do not attend the hospital unless you have a booked appointment.
Attending the hospital for an appointment
If we have asked you to attend the hospital, please arrive on time to make sure you are seen. Blood tests will be done in the rheumatology department as usual.
We've introduced a number of measures to help people 'stay safe and keep apart' when visiting the hospital and you can also read our list of frequently asked questions about coronavirus and inflammatory disease.
Coronavirus (COVID-19) advice for high-risk patients
Patients with chronic inflammatory disease may be at a greater risk of serious illness if they catch coronavirus (COVID-19).
Please check the list of immunosuppressive medications. If you are taking any of these you may be considered a high-risk patient.
People who may be at high risk from coronavirus are currently advised to 'shield' until Saturday 1 August. The advice we offer is based on the Government guidance on shielding for people defined on medical grounds as extremely vulnerable.
Nurse telephone appointment booking service
If you're an existing patient, please book a telephone appointment to receive advice or help with:
- a flare of your condition
- health advice relating to your condition
- medicine advice, including side effects.
Alternatively, please email firstname.lastname@example.org. If you do not have access to email, please call the telephone helpline on 020 7188 5896 and leave a message. Your call will be handled by the most appropriate member of the team.
This service is only available for patients who have already attended a clinic. It is not suitable for new patients.