Victoria High Dependency Unit

Information for patients staying on the ward and their visitors


Directions: from the main North Wing entrance, turn left at main reception and follow signs for East Wing. When you have reached East Wing, take the lift up to the 10th floor.

Acute medical wards moving to the Emergency Floor

On 28/29 July the acute medical wards on Victoria Ward and Sarah Swift Ward in East Wing will move down to the Emergency Floor and be renamed the Admission Ward. Learn more about the transformation of emergency services currently underway at St Thomas’.

Victoria High Dependency Unit receives patients from accident and emergency (A&E).

General information

  • Number of beds: 25.

Information for visitors

  • Visiting hours are 2pm-8pm.
  • No more than two visitors per patient at any one time.
  • Young children are not allowed on the ward. This is for patient comfort and for infection control.

Your care on Victoria High Dependency Unit

If you have any special needs, please let us know as soon as possible, for example if you need a special diet while in hospital or transport or for social services to be arranged / restarted when you leave.

Our welcome pack

We provide more information about your stay in our welcome pack. This contains a welcome booklet, which explains what to expect during your stay and what will happen on the day you are ready to leave hospital.

It also includes things to help make your stay as comfortable as possible, such as ear plugs, an eye mask, hand wipes, toothpaste, a toothbrush and non-slip socks.

Ward rounds

You will be seen every morning. At weekends, one of the other on-call teams may be responsible for your care. You will be cared for by the red, green or blue nursing team. Nursing shift patterns are:

  • 7.30am – 3.30pm (early shift)
  • 1.15pm – 9.15pm (late shift)
  • 9.45pm – 8.30am (night shift)

The meeting your ward team page gives more information about the general ward routine. 


  • breakfast - 8.30am
  • lunch - 12.30pm
  • dinner - 6.30pm.

We have a 'protected mealtime' policy between 12.30pm - 2pm so you can eat without being interrupted. 

See our meals page for more information on mealtimes.

Facilities on the ward

There is a day room for you and your visitors to use. Please respect the area and keep it clean.

The Hospedia (formerly patientline) service by your bed offers a radio that you can use for free and a television, which you have to pay for.  It also offers a telephone. 

Tell us what you think

We hope your stay is as pleasant as possible. If you or any of your visitors have a question or compliment or concern, please:

Related services

Access guide

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