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Antenatal telephone and virtual appointments

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You may be asked to have some of your appointments in the antenatal clinic by phone or virtually with a computer or smart device. If you have any more questions, please speak to a midwife or doctor caring for you.

What is a telephone or virtual appointment?

This is an appointment where you will be contacted by a midwife or doctor (or other member of the team) to talk about your health and care. This may be done using your phone, computer or smart device and you do not need to come to the hospital for the appointment.

How will you know if you have one?

You should receive a text message about your appointment. This message should tell you that you have been given a telephone or face-to-face appointment. If you have been given a face-to-face appointment, you will need to come in to the clinic.

Why have you been asked to come in?

Being asked to come to the hospital in person does not mean that there is something wrong. It may be that you need an examination, ultrasound scan, or because there may be several things to discuss and this is easier to do in person.

What do you need to prepare for your appointment?

1) Time. You will need to be free for a morning or afternoon, when you will be phoned for 10-30 minutes. We are working to narrow the appointment window, but the appointment time your received by text is an estimate. Please allow flexibility as our clinics are often very busy.

2) Quiet. We understand it may not be easy to have silence at home, but fewer interruptions means that you will get more out of the appointment.

3) Telephone. If you can, find somewhere which has a strong phone signal. Please note our number may show as ‘withheld’.

4) Virtual appointments. We find patients and staff often prefer seeing each other. We may offer you an appointment where you can see the staff you are speaking to. This can be done using your phone or computer. You will need a speaker or headphones, a microphone and a webcam (smartphones and tablets have these built in) and a strong internet connection.

5) Family. We know these appointments are important for those supporting you and we encourage them to join. If your appointment is face-to-face, they may not be able to be with you in person while visiting remains restricted because of the pandemic. They are, however, welcome to join us virtually.

What if you can’t manage this?

If you have extra communication needs or don’t have access to a phone or the internet, please let us know when you submit your self-referral, (or make your GP aware if they are submitting it for you). We will let your health professionals know and make sure we find a way that works for you. An telephone interpreting service is available for all appointments.

What if you don’t get a telephone call?

If you have not been contacted by 12.30pm (for a morning appointment), or 4.45pm (for an afternoon appointment) please contact antenatal reception (see below) to make sure your team know that you are waiting.

Other information

You can talk to us about any relationship or personal problems you may be having. If you can’t safely communicate with us during your appointments about any problems, please contact us at a convenient time.

Contact us

Antenatal clinic reception: 020 7188 0680

If you are having difficulties in your relationship or with anyone in your home please call the Mozaic team on 020 7188 7710, Monday to Friday, 9am-5pm. 

You can also call 0776 522 0738 or 0754 542 5216 (during the pandemic) or email MozaicReferrals2@gstt.nhs.uk

Maternity helpline: 020 7188 8760 (any time)

 

Ref number: 5071/VER2

Date published: December 2020 | Review date: December 2023

© 2020 Guy’s and St Thomas’ NHS Foundation Trust

A list of sources is available on request

 


Where next?

Contact us

Antenatal clinic reception
020 7188 0680

Maternity helpline 
020 7188 8760 (any time)

Mozaic team
for difficulties in your relationship
020 7188 7710 (Monday to Friday, 9am-5pm) 
0776 522 0738 
0754 542 5216 

MozaicReferrals2@
gstt.nhs.uk

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