Accessible to all

Support for our patients

Access guides for our hospital and community sites

We work with AccessAble to provide detailed accessibility information for all of our departments, wards and services at:

• Guy's Hospital including the Cancer Centre
• St Thomas' Hospital
• Evelina London Children's Hospital
• Royal Brompton Hospital
• Harefield Hospital
• our community services

Our access guides page has more information and links to each guide.

MyChart, our app for patients and carers

While implementing MyChart, we committed to meeting the unique needs of patients and people using our services.

We commissioned an expert, independent accessibility review in 2023 for compliance with web content accessibility guidelines (WCAG) 2.1. The report found that MyChart achieved partial compliance and is of a good standard, when compared with others of similar complexity. There were fewer issues than average and all areas that were not compliant with WCAG 2.1 have undergone development, with further work planned for enhancing accessibility and user experiences on the app. We also prioritised reaching a good level of accessibility for After Visit Summary PDFs used in MyChart.

To support users' experience and understanding on the app, we reviewed every screen for clear and easy-to-understand language. The changes we recommended are based on evidenced best practice, and are gradually being incorporated into our version of MyChart. 

We've tested and co-designed our version of MyChart thoroughly for the benefit of our patients. Our patient panel involved more than 50 patients, carers and members of out local populations in the design and delivery of MyChart. Their recommendations, experiences and concerns informed the development of the app, as well as processes to ensure digital inclusion.

We remain committed to improving the accessibility and experience of MyChart in future versions. If you have any feedback, please email [email protected]

Support for our staff

Disability Confident Employer

We're a Disability Confident Employer and are committed to the following:

• make sure our recruitment processes are inclusive and accessible
• communicate and promote vacancies
• offer an interview to disabled people if they meet the essential criteria in the person specification
• anticipate and provide reasonable adjustments if required
• support any existing employee who acquires a disability or long-term health condition, allowing them to stay in work

There are currently 3 levels of the Disability Confident Commitment. We've achieved level 2.

Business Disability Forum

We are members of the Business Disability Forum. This non-profit organisation supports us to get better at recruiting and retaining staff:

• with a disability
• with a long-term health condition
• who are neurodiverse