Supporting people with hidden disabilities
Our sunflower lanyards are for people who have a disability that you might not be able to see. They are for people who want to let us know that they may need some extra help.
What is a hidden disability?
A hidden disability isn’t always visible at first.
This could be, for example:
- sensory loss, including difficulty seeing or hearing
- a physical disability that may not be obvious
- a learning disability
- anxiety or any other mental health condition.
What happens when you wear a sunflower lanyard?
- You can ask for extra support (but you don’t have to wear a lanyard to do this).
- A member of staff may ask you if there’s anything we can do to help you.
- You are welcome to complete the card that comes with your lanyard to help us understand how we can support you better.
- We might not be able to change your waiting time or get you to the front of the queue but we’ll do our very best to improve your experience with us.
- You might need help getting to your appointment or communicating with us, for example by using a hearing loop, interpreter or braille.
- Your lanyard is yours to keep and you are welcome to wear it every time you are being cared for by us.
We understand that not everyone with a hidden disability requires additional support. We believe our sunflower lanyards are an easy way for you to let us know if you do.
How can I get a sunflower lanyard?
Lanyards can be collected at our main receptions, Patient Advice and Liaison Service (PALS) offices and the Knowledge and Information Centre, ground floor, North Wing, St Thomas’ Hospital.