Appointments

How to get an appointment

Your GP or consultant can refer you to our service.

Changing or cancelling your appointment

• New appointments: 020 7188 8874
• Follow-up appointments: 020 7188 2491

Before your appointment

If you miss your appointment, we'll review your case and may discharge you from our service.

During your appointment

Your appointment may be:

• face-to-face
• by telephone

Your face-to-face appointment

All appointments take place in our specialist IBD clinic.

Please arrive 15 minutes before your appointment.

You'll see a doctor or specialist nurse. If it is your first appointment, it will last about 20 minutes. If it is a follow-up appointment, it will last about 10 minutes.

At your consultations, we'll review your current symptoms and medicines. This helps us to know whether you need any further assessment or a change in your treatment.

If you are unwell, we'll try to make sure you are seen urgently. Please be aware that you might not see the same doctor on each visit.

After you have seen the doctor or nurse, we may take a blood sample.

Your phone appointment

If you have a phone appointment, the doctor or nurse will aim to call you at the appointment time. They may call up to 30 minutes before or after. Please have your phone close to you during this time.

After your appointment

If you need a follow-up appointment, our receptionist will book it for you.

We'll send an appointment letter to you in the post. We'll also send you and your GP a letter with details about what we talked about at your appointment.

If you're unwell

You can get support from our IBD nursing team by emailing [email protected].

A nurse will try to respond to you within 48 hours.

Getting your medicines

If you need an urgent prescription after a clinic appointment, or medicine that can only be prescribed by the hospital, we'll give you a prescription to take to the hospital pharmacy.

All other prescriptions should be provided by your GP. The hospital doctor or nurses will not be able to supply medicines you usually get from your GP.