Appointments

Your appointment

Your first appointment will be to decide what treatment you need. You'll have a consultation and you may need to have some tests and fill in a questionnaire.

• face-to-face
• by telephone
• by video call

Face-to-face appointments

Please arrive 15 minutes early and no more than 30 minutes before your face-to-face appointment

If you do not attend your appointment, you'll be discharged from our care and a new referral will be needed before we can see you.

Telephone appointments

We'll phone within 30 minutes of your scheduled appointment time. If you do not hear from us, please phone our outpatient reception.

You can find out more about what to expect on our telephone appointments page.

Video appointments

Our video consultation service is only for patients with a temporomandibular (TMD) disorder.

We'll send you a text message with a link. Please open the link at least 15 minutes before your scheduled appointment time. Wait in the virtual waiting room until prompted to join the call.

If you're waiting more than 30 minutes after your scheduled appointment time, please phone our outpatient reception.

You can find out more about what to expect on our video appointments page.

How to get an appointment

We accept referral from dentists in primary care and other hospitals.

You cannot self-refer.

Changing or cancelling your appointment

New appointments

Phone: 020 7188 8006

Email: [email protected]

Follow-up appointments

Phone: 020 7188 7188, extension 50228

Email: [email protected]

Before your appointment

During your appointment

Please allow up to 3 hours for your appointment.

One of our mouth surgery dentists will see you. You may also need to see one of our mouth surgery consultants.

We'll ask you to complete a questionnaire about your medical history.

During your appointment, you may have tests including:

• X-rays
• blood tests
• blood pressure and weight check

You may need to return on another day to have further tests.

We are a teaching hospital. This means that students may be present during your appointment. If you do not want to be seen by students, please tell the doctor or nurse in charge. It won't affect your care in any way.

If you need treatment, we'll usually make a separate, future appointment for this.

After your appointment

After your appointment, we'll send a letter and treatment plan to you and your dentist or GP. Please let our receptionist know if you do not want a copy of your clinic letter.

We aim to diagnose your condition and help you manage it with the support of your dentist.

You may need a follow-up appointment to discuss:

• test results
• any treatment that needs to be monitored in hospital

If you have any questions after your appointment, please phone our outpatient reception.