Coronavirus: radiology services update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment.
Appointments may be cancelled without a future date being arranged at this stage.
If we have to cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will discuss with you if this is the case.
If you have not heard from us within three days of your scheduled appointment, email us at firstname.lastname@example.org.
If you are unable to use email or your query is urgent, call 020 7188 5542 (Monday-Friday, 9am-5pm). Our phone lines are very busy and there may be a wait for your call to be answered.
Advice and guidance
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic.
Therefore, prior to any referral, we would strongly advise GPs to seek advice and guidance via e-RS.
All of our services available on e-RS are set up for advice requests. This will enable the clinical team to review your request and provide an interim treatment plan for ongoing management of a patient. They can also advise and provide clarification regarding a patient's test results.
The GP can attach documents to the e-RS advice request, which may include diagnostic results, scanned images (e.g. ECGs). Providers can also respond with attachments.
If you feel that a referral is absolutely necessary, please refer via e-RS and use the 'defer to provider' functionality for urgent/two-week wait (2WW) referrals. Attach the referral letter at the point of referral/within 24 hours.
For 2WW referrals, ensure that the patient meets the criteria ahead of referring. Do not refer urgent patients under 2WW as this will overwhelm the service.
We will vet the referral and either book into a virtual appointment or add the patient to the waiting list if they need a face-to-face appointment.
Please do not defer to provider routine referrals. Send the appointment request to the patient so they can do this when they are ready to book.
Please consider this before making any referral as our capacity to see new patients is very limited.
For any training issues or technical assistance with e-RS/smartcards, contact your local commissioning support unit (CSU) or registration authority helpdesk.