Helpline: 020 7188 6666
Phone: 020 3049 4006 to cancel or reschedule your appointment.
How do I get an appointment?
You can book your appointment online.
We offer a limited walk-in service. If we are unable to see you we will book you an appointment for another day. We do have some emergency appointments.
You can also ask your doctor to refer you.
Book your appointment
Find out how you can book your sexual health appointment.
Services for young people under 18
Pre-exposure Prophylaxis for HIV (PrEP) is available free through the NHS. It is available at all our clinics.
Book a telephone call back appointment. If there are no appointments and you need PrEP urgently, please call 020 7188 6666.
If you have not had PrEP before, we will:
- discuss how it works and explain the different ways to use it
- talk about your mental health, any drug or alcohol use, and offer support if you would like it
- arrange your check-up for STIs
- offer vaccinations for Hepatitis A and B and HPV
If you are taking PrEP, please do a check-up (including an HIV test) at home.
Book your check up at Sexual Health London (SHL).
You may be able to receive more PrEP without needing to come to a clinic if you have:
- a negative HIV result from SHL within the last 4 weeks and 4-6 weeks of PrEP left
HIV i-Base: UK guide to PrEP
Oral emergency contraception
Emergency post exposure prophylaxis (PEP)
We offer emergency post exposure prophylaxis (PEP). Please walk-in to one of our clinics if you think you are at risk and need PEP.
You can also call 020 7188 6666.
What to expect at your visit
Find out what happens at your appointment.
Before your appointment
We will send you:
- a welcome text message with your patient number and other useful links, such as how to ask for home testing kit or contraception online
- a text message to confirm your appointment. Please show this at reception when you arrive for your appointment
- a reminder text message
- other text messages with information about contraception choices, PrEP and a link to check if your alcohol consumption is causing problems
Patients should not pee for 2 hours before their appointment.
During your appointment
Appointments are face-to-face. We might speak to you on the phone before asking you to come to a clinic.
We also offer:
- virtual follow up clinics
- telephone assessment clinics
Please arrive no more than 20 minutes before your appointment.
If you arrive more than 20 minutes late, you will need to rebook your appointment.
Most appointments last 30 to 40 minutes. If you need treatment for an infection, your appointment can take up to 90 minutes.
You will be offered a check-up at your appointment. This includes a:
- blood sample
- urine sample
- possible swabs vaginal, bottom and throat swabs)
If you are coming to the clinic for contraception we will:
- measure your height and weight
- take your blood pressure
If you are coming for the coil or implant, the procedure will take place in the clinic. You will get information about what will happen before you come for your appointment.
Our team is made up of:
- health advisors
- health care assistants
- administration support
You might see more than one member of staff at your appointment.
After your appointment
We will tell you if we need to see you again.
We will send you a text message with more information on:
Test results can take up to 10 working days, but it's often much sooner than this.
If your results are negative, we will send you a text message. We will contact you by phone if you need to come back for treatment.
You can call our results line for your results.