Read our latest advice on Coronavirus (COVID-19)


Our services are open and safe to attend – we are still here to help

Free and confidential sexual health services


 

Sexual and reproductive health services

Coronavirus update: no sexual health walk-in service

In response to the coronavirus (COVID-19) outbreak, we no longer offer a walk-in service.

We offer a telephone helpline seven days a week. Please call us on 020 7188 7707. We will offer patients who meet certain criteria either a face-to-face appointment in clinic, or a telephone call from a clinician.

The number of appointment slots varies daily depending on staffing.

We will try to see you as close as possible to your appointment time, but due to nature of our service this might not always be possible. Please allow two hours extra for your appointment.

Please do not attend our clinics unless you have spoken to a member of staff on the phone first, and they have confirmed that you have an appointment.

If you have been in contact with someone who has COVID-19 or you have a new continuous cough, temperature or a loss/change of sense of smell or taste, you must tell us this information on the phone before we book an appointment.

Phone helpline: 020 7188 7707

Our service is open seven days a week. This line will be answered daily from 8.30am (from 1pm on Wednesdays and 9.30am on Sundays) until the end of our usual opening hours.

We get a very high volume of calls, especially in the morning. We ask that you please be patient, and stay on the line when you call. The phone will keep ringing, and this means you are in the queue. The phone line should be less busy in the afternoon or evening.

If you have symptoms, we will try to offer you an appointment for the same day or next day. We cannot offer appointments any further in advance. If you have symptoms and want an appointment on a certain date, we advise you to call our helpline the morning before you wish to attend.

If you do not have symptoms and want a check-up, we ask you to use a home testing kit, ordered via the Sexual Health London website.


Sexual health and reproductive health services operate from three main sites – Burrell Street, Streatham Hill and Walworth Road. We provide comprehensive sexual health screening for sexually transmitted infections and all methods of contraception.

We provide psychotherapeutic and psychosexual services for patients experiencing difficulties with sex and relationships, gender, sexuality, and also specialist clinics for those who are concerned with their drug use in sexualised settings. We offer the highest quality tests available. The clinics also provide emergency contraception and post-exposure prophylaxis for HIV.

The service has a thriving research section, and specialist clinics particularly focused on genital dermatoses, psychosexual and complex infections.

Contact us

Burrell Street clinic
Tel: 020 7188 6666

Streatham Hill Health Centre and Walworth Road clinic
Tel: 020 7188 7707

PrEP is now available

Find out how you can receive PrEP free from the NHS.

Coronavirus update

For information, visit our coronavirus update page.

Feedback

We would like to find out more about your experience of treatment and care during your clinic visit. Please complete the sexual and reproductive health survey.

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