Transplant support

Your appointment

We offer telephone or face-to-face appointments.

How to get an appointment

You'll be referred to our service by a specialist, usually from our own or neighbouring transplant clinic.

Changing or cancelling your appointment

If you do not attend your appointment, we'll phone to check on you and re-arrange your appointment.

Before your appointment

For telephone appointments, you’ll receive a letter or email and a text message with details of your appointment, including the date and time. Before your telephone appointment, we’ll arrange a time and date for you to come in for a blood test.

You can read more about what to expect on our telephone appointments page.

Please bring:

  • a list of medicines you take
  • any recent letters from other specialists involved in your care

During your appointment

You'll see a kidney doctor or a specialist nurse.

For face-to-face appointments, please arrive no more than 30 minutes before your appointment time.

For telephone appointments, a doctor or specialist nurse will call you at your appointment time. If you miss the call, the doctor or nurse will move onto the next patient and then try to call you again at a later time.

If you're unable to answer or do not get a call within 1 hour of your appointment time, please contact us on the phone number on your appointment letter.

After your appointment

We'll write to your GP and any other specialists involved in your care about your visit. We'll send you a copy of the letter. We'll arrange a time and date for your next appointment with you. You'll receive a letter or email and a text message to confirm this.

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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