How to get an appointment

Your GP or hospital specialist can refer you.

Changing or cancelling your appointment

Phone: 020 7188 1916

You can also use the link in your text message reminder to change your appointment.

Please give us as much notice as possible if you cannot come to your appointment. This allows us to see another patient instead.

If you do not attend without telling us, we may discharge you back to your GP.

Before your appointment

Please bring:

  • blood testing kit and record book
  • copy of your prescription
  • diabetes medicines, tablets and/or insulin device
  • your glucose meter to all your appointments

During your appointment

Your appointment can be:

Face-to-face appointments

Please allow 2 hours for your appointment.

When you arrive, please register at reception and check we have your correct details.

You'll be seen by our pre-assessment staff first. They'll take your blood and ask for a urine sample for testing.

Test results take 30 to 40 minutes. Once we have the results, you'll be seen by a member of our diabetes team. This might be a:

  • doctor
  • clinic nurse
  • nurse or dietician who specialise in type 1 diabetes
  • psychologist

You may see more than one person during your visit. The person you see may not be the same as the doctor named on your appointment letter.

Our face-to-face appointments page has more information about what to expect.

We'll talk to you about your care plan and treatment options.

You may be asked to complete a questionnaire. This will ask if you have any specific questions, as well as give an assessment on your mental wellbeing and hypoglycaemia (low blood sugars).

We are a teaching hospital and students often observe in our clinics. Please let us know if you're not comfortable with this. It will not affect your care.

Telephone appointment

We'll call you as close to your appointment time as possible. Please make sure we have your correct phone number.

We mainly offer telephone appointments for follow-up appointments. They last 20 minutes.

Our telephone appointments page has more information about what to expect.

After your appointment

We'll send a letter to you and your GP with details of what was talked about at your appointment.

Contact us

For more information, please contact us

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

Is this page useful?