Frequently asked questions
Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.
I have been referred to the service but have not heard anything
We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.
I am worried I might have coronavirus (COVID-19)
Please call NHS 111 for advice.
I am on medication prescribed by your team and am not sure if I should stop them
Do not stop any medication unless specifically told to do so by your clinical team.
I have an appointment soon and have not heard from you
We are attempting to contact all patients in advance of your appointment. If you have not heard from us and your appointment is less than three days away contact us as detailed on our website.
Due to the current situation with coronavirus (COVID-19), we have significantly reduced our clinical activity. Each case has been reviewed by a clinician.
Patients have either had their face-to-face appointment converted to a telephone consultation or have had their appointment deferred and added to a waiting list to be booked at a later date.
I have symptoms I am worried about
My medication is running out and I need a prescription
If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, contact us as detailed on our website. Please use email unless your request is urgent.