How to get an appointment

Your GP or hospital specialist can refer you.

Changing or cancelling your appointment

Phone: 020 7188 1916, option 1

You can also use the link in your text message reminder to change your appointment.

Please give us as much notice as possible if you cannot come to your appointment. This allows us to see another patient instead.

If you do not attend without telling us, we may discharge you back to your GP.

Before your appointment

Please bring a list of medicines you're taking.

We may ask you to have a blood test or scan before your appointment. We'll phone you with more details if you need to do this.

During your appointment

Your appointment can be:

  • face-to-face
  • by telephone

Face-to-face appointments

Please allow 2 hours for your appointment.

If it is your first appointment, please arrive 15 minutes early.

When you arrive, please register at reception and check we have your correct details.

You might be seen by our pre-assessment staff first to measure your:

  • height
  • weight
  • blood pressure

We may also ask for a urine sample.

You'll then see a doctor or specialist nurse. This might not be the same person named on your appointment letter.

We'll ask you about your condition and arrange any tests you need. This might include:

  • blood tests
  • scans
  • specialist endocrine tests

We'll talk to you about your care plan and treatment options.

Our face-to-face appointments page has more information about what to expect.

We are a teaching hospital and students often observe in our clinics. Please let us know if you're not comfortable with this. It will not affect your care.

Telephone appointment

We may ask you to come for a blood test a week before your telephone appointment.

We'll call you as close to your appointment time as possible. Please make sure we have your correct phone number. 

Telephone appointments usually last 20 minutes.

Our telephone appointments page has more information about what to expect.

After your appointment

We'll send a letter to you and your GP with details of what was talked about at your appointment.

Contact us

For more information, please contact us

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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