Frequently asked questions
Please see some answers to common questions we have received during the COVID-19 pandemic.
Visit our update page for shielding advice for patients.
I have been referred to the service but I have not heard anything
We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.
I am worried that I might have coronavirus (COVID-19)
Please call NHS 111 for advice.
I am on medication prescribed by your team and I am not sure if I should stop them
Do not stop any medication unless specifically told to do so by your clinical team. Please contact us via the methods above if you are not sure.
I have an appointment soon and I have not heard from you
We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than three days away please contact us.
I have symptoms that I am worried about
If the symptoms are related to the condition for which we are seeing you in the Lane Fox Unit and you need specific clinical advice from our team please contact us.
Tel: 020 7188 8069