Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation, and in certain circumstances, a video appointment.
Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
If you have not heard from us within three days of your scheduled appointment please email firstname.lastname@example.org.
If you are unable to use email or your query is urgent, please call 0207 188 5094. Our phone lines are very busy and there may be a wait for your call to be answered.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team, you can contact us by email.
You can also see our frequently asked questions page about coronavirus (COVID-19) for physiotherapy patients.
Advice and guidance
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic.
Prior to any referral, we would strongly advise that GPs to seek advice and guidance via e-RS or Consultant Connect (if it is available in your area). Please note that all of our services available on e-RS are set up for advice requests.
This will enable the clinical team to review your request and provide an interim treatment plan for ongoing management of a patient. They can also advise or provide clarification regarding a patient's test results.
The GP can attach documents to the e-RS advice request, which may include diagnostic results, scanned images (e.g. ECGs). Providers can also respond with attachments.
If you feel that a referral is absolutely necessary, please refer via e-RS and use the 'defer to provider' functionality for urgent/two-week wait (2WW) referrals. Attach the referral letter at the point of referral/within 24 hrs.
For 2WW referrals, ensure that the patient meets the criteria ahead of referring. Please do not refer urgent patients under 2WW as this will overwhelm the service.
We will vet the referral and either book into a virtual appointment or add the patient to the waiting list if they need a face-to-face appointment.
Please do not defer to provider routine referrals. Send the appointment request to the patient so they can do this when they are ready to book.
Please consider this before making any referral as our capacity to see new patients is very limited.
For any training issues or technical assistance with e-RS/smartcards, please contact your local clinical support unit (CSU) or registration authority helpdesk.
For south east London GPs, your Clinical Commissioning Group (CCG) has commissioned the Consultant Connect service so you can also use this to seek advice.
We are in the process of expanding our Consultant Connect lines – these will be available Monday to Friday, 9am to 5pm, and the communication will come via your local CCG bulletins. Please share this information within your practice.