Read our latest advice on Coronavirus (COVID-19)


Our services are open and safe to attend – we are still here to help

Dental services

Providing specialist dental care and training

Coronavirus: dental services update

Our services are open and safe to attend. If you've been invited for an appointment or procedure, it's important that you still come in.

The department is no longer running walk-in emergency services. If you have an urgent dental problem, you need to call NHS 111, who will triage and provide an appointment if appropriate. Please see the Acute Dental Centre page for more information.

Patients

We are starting to invite patients for a face-to-face appointment where it is safe to do so and there is a clinical need, but for many of our patients, we will be offering alternative methods of having an appointment, such as video consultations.

In many of our dental services, we will be able to book you a telephone appointment, so that you can speak to a member of the team about your condition. Please go to the individual service page in the list on this page for information on how to contact the team you need. You can contact us by telephone or email if:

  • you need to urgently discuss your condition
  • you do not have access to email or to our website.

The Acute Dental Centre (ADC) is still open for dental emergencies, Monday to Friday. In order to access this service please call NHS 111, where you will be triaged by a dental nurse and offered an appointment if appropriate, depending on availability. For more details, visit the ADC service page.

Patients should be aware that only a limited number of patients can be seen each day. If you have any other concerns, see our frequently asked questions further below, or the frequently asked questions on the webpage of the dental service you are being seen under.

If you've been invited to come in for a face-to-face appointment at our hospitals you will see a number of measures have been put in place to help people 'stay safe and keep apart'. Our service is safe to attend and we are here to help.

GPs

We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic. If you need advice from our clinical team, please use the current advice and guidance channels including e-RS advice and guidance for written communication, or Consultant Connect to speak to a senior clinician immediately.

e-RS referrals

We would encourage you to contact our clinical team through advice and guidance before making a referral. We are continuing to vet all new referrals.

We will be contacting urgent patients but we are not currently booking routine new patients and so there may be a significant delay before seeing your patient.

Please consider this before making any referral as our capacity to see new patients is very limited in the current climate.

  Coronavirus update by service

Frequently asked questions

  • I have been referred to the service but have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried I might have coronavirus (COVID-19)

    Please call NHS 111 for advice.

  • I am on medication prescribed by your team and am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team. If you have any concerns, please use the contact details on the relevant dental service page.

  • I have an appointment soon and have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you have not heard from us and your appointment is less than three days away, email us using the most appropriate address from the list on our website.

  • I have symptoms I'm worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team, email is using the appropriate address from the list on our website.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery.If we usually prescribe your medication, email is using the appropriate address from the list on our website (please only phone if your request is urgent).

  • My appointment was cancelled and I haven't received a follow-up appointment

    If you haven't heard from us after your appointment has been cancelled and you haven't been discharged and a review appointment/new appointment has not been sent please contact:

 

Location 

  • Guy's Hospital
    floors 17-28, Tower Wing
    Great Maze Pond
    London SE1 9RT

    Tel: 020 7188 8006
    Email: gst-tr.dentalqueries@nhs.net

    Tower Wing

    Map to our dental services (PDF 107Kb).

    The postgraduate centre is on the 22nd floor of Tower Wing. Postgraduate services operating on this floor are:

    • endodontics
    • orthodontics
    • periodontology
    • prosthodontics
    • restorative.

    Implants postgraduate services will be operating out of the dental postgraduate annexe on floor 21.

  • St Thomas' Hospital
    Children's dentistry and orthodontics
    The Dental Centre
    ground floor, South Wing
    Westminster Bridge Road
    London SE1 7EH

    Tel: 020 7188 8006
    Email: gst-tr.dentalqueries@nhs.net

    South Wing

    Map to Dental Centre (PDF 47Kb).

    Please note that due to recent refurbishment works, the children's dental department and some orthodontic services have relocated to St Thomas' Hospital.

    Children's day cases remain on floor 23, Tower Wing, Guy's Hospital.

Together with King's College London, our dental services make up King's College London Dental Institute.

Dental consultant examining a patient with nurse and two students watchingAdult dental services are based at Guy's.

The children's dentistry department is based at The Dental Centre, St Thomas' Hospital. We also treat inpatients at Evelina London Children's Hospital. For more information about our children's services, see the Evelina London website.

We also provide a wide range of general and specialist clinical NHS services.

New state of the art dental facilities

The new postgraduate centre occupying floors 21 and 22 of Guy’s Tower and the recently refurbished Dental Centre at St Thomas’ Hospital, provide the following specialised treatments: orthodontics, children's dentistry, prosthodontics, periodontics and implant dentistry.

Clinical facilities and services have been upgraded and expanded. As a result, referred patients accepted for treatment are being seen within minimal waiting times. Our increased capacity means that we are happy to receive additional referrals in all specialities, particularly in orthodontics and children's dentistry. Our acceptance criteria for these specialities can be found on the referrals page.

Education and training

We provide undergraduate and postgraduate training for dental students and to train dental care professionals, such as dental nurses, hygienists and hygiene therapists. 

Ours is the largest dental school in Europe, and a world leader in dental research. We train 20% of all dentists qualifying in England. 


Coronavirus

Please visit the main Trust coronavirus (COVID-19) page for more information.

Access guides

Guy's Hospital

AccessAble, accessibility information about Guy's Hospital

Guy's Hospital Postgraduate Centre

AccessAble, accessibility information about Guy's Hospital postgraduate centre

St Thomas' Hospital

AccessAble, accessibility information about Guy's Hospital