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Information for patients about student dental care

Providing specialist dental care and training

COVID-19 update

We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation, and in certain circumstances, a video appointment. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.

If you have not heard from us within three days of your scheduled appointment please contact us by emailing gst-tr.dentalqueries@nhs.net. If you are unable to use email or your query is urgent, please call 020 7188 8006. Our phone lines are very busy and there may be a wait for your call to be answered.

Undergraduate treatment

Unfortunately, our undergraduate service is not running due to the COVID-19 pandemic. As a result, we will not be accepting new patient self-referrals until further notice. Please accept our apologies. Once the service resumes, our website will be updated the relevant information. Thank you for your understanding during these difficult times.

  • Can I have treatment?

    If you would like free dental treatment by students-in-training, you:

    • must book an appointment during term times, Monday-Thursday beginning at 9.30am or 1.30pm and Fridays 9.30am or 2pm. Each appointment is likely to take 3-4 hours and you may require multiple appointments

    • must be able to come to all your appointments. If you are unable to come to an appointment, an alternative date may not be offered as students have a limited time to complete their treatments
    • if you meet these criteria, you will be given an initial appointment for an examination. This will assess whether you can be treated by students. It is not a consultation for treatment options.

    If you are suitable you will have your treatment planned and will be allocated to a student.

    If your dental needs are not suitable for student treatment, you will need to find a local NHS dentist. Find a local NHS dentist near you.

  • Types of treatments students can provide

    You may be eligible for treatment if you need:

    • routine fillings
    • simple gum treatment
    • limited crowns
    • dentures
    • root canal fillings.

    This service is not suitable if you need multiple crowns and  bridges, dental implants, treatment for complex gum problems or re-treatment of root fillings.

  • Is treatment by a student different?

    Students work slowly so your appointment will take longer and you may need several appointments. However, all students' work is checked at relevant stages, so you can be sure that you are receiving a good standard of care.

  • How can I get an appointment?

    Unfortunately, our undergraduate service is not running due to the COVID-19 pandemic. As a result, we will not be accepting new patient self-referrals until further notice. Please accept our apologies.

    Once the service resumes, our website will be updated the relevant information. Thank you for your understanding during these difficult times.

Acute dental care

The adult Acute Dental Centre walk-in clinic is located on the 23rd floor, Tower Wing, Guy’s Hospital and opens at 7.45am, Monday - Friday. This clinic is for urgent dental care only and will close once at full capacity, which is usuallybefore 9.00am.   Alternatively you can call the Acute Dental Centre on 020 7188 1810 to check availability, however you will be unable to book. If we have been unable to see you and it is urgent, please call NHS 111.

The orthodontic emergency walk-in clinic is located in the postgraduate centre on the 22nd floor, Tower Wing, Guy’s Hospital and is open between 9am-11am Monday-Friday. This clinic is only available for patients who have had their appliance fitted at Guy’s Dental Hospital.

The children's dental emergency walk-in clinic is located in the Dental Centre at St Thomas’ Hospital and is open between 9am-11am Monday-Friday.