Coronavirus: neurology services update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment. We are significantly reducing the number of available appointments as many staff members will be redeployed to support the coronavirus (COVID-19) response.
There will be no routine neurology appointments at Guy's or St Thomas'. Where possible, appointments will converted be to a telephone or video consultation. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
Please confirm with us via email or telephone if you intend to travel to hospital for an appointment as this may have been changed. A limited number of urgent face-to-face appointments will still take place.
For questions about your scheduled appointment or to tell us about changes to your contact details, please email email@example.com. If you are unable to use email or your query is urgent, please call one of our administrators on 020 7188 8883. Our phone lines are very busy and there may be a wait for your call to be answered.
For specific information about the multiple sclerosis, epilepsy, headache or neuromuscular services, please see our frequently asked questions page.
If you are a patient that we have already seen in the neurology clinic, and you need advice specifically about your neurological condition please see below for the appropriate option.
Email firstname.lastname@example.org for:
- advice and guidance on management of an existing condition
- medication advice including letting us know about side effects
- letting us about know about new or worsening symptoms.
If you need to speak to us, visit the zesty website to book an appointment for a neurologist to call you.
Please only use this service if you do not have access to email. This service is only available for existing patients who are under general neurology that we have already seen in the clinic. If you have not been seen in the clinic before you will not be called back, so please do not use this service.
Call 020 7188 8883:
- if you need to urgently discuss your clinical condition and you don’t have access to email.
If you are unable to get through please leave a message on this number and we will try to get back to you as soon as possible. Please note it may be a few days before we are able to respond to your query.
Please note this phone line is not answered by a clinician – it will be answered by an administrator who will then contact the clinician if necessary.
See our frequently asked questions for further information. If your query is not covered, please either email or call us as appropriate.
Immunosuppressants and coronavirus
Patients who take immunosuppressant medication may be at an increased risk of developing coronavirus (COVID-19). Please check the list of immunosuppressive medications.
We are doing everything we can to support GPs and your patients during the COVID-19 pandemic. If you need advice from our neurology team please use the current advice and guidance channels, including e-RS advice and guidance for written communication or Consultant Connect to speak to senior clinician immediately.
Please use the advice and guidance service before making a referral. We are vetting all referrals. We will be contacting urgent patients but we are not currently scheduling routine patients and so there may be a significant delay before seeing your patient.
It may be more useful for you and for your patient to contact us for advice and guidance at this stage, and consider making a referral at a later stage if still required.
This service is currently available for GPs from Lambeth, Southwark, Lewisham, Bexley, Greenwich and Bromley.
Please call us using the number that your practice has been provided by the Consultant Connect service. A neurology consultant will be available to answer your call Monday-Friday, 9am-5pm.
Please visit our frequently asked questions page for some commonly asked questions we are receiving from our patients.
Our neurology service offers diagnosis and treatment to patients with diseases of the nervous system.
Neurology is a broad specialty covering lots of different conditions. Information on specific conditions can be found on the NHS website.
Our neurology department is based at both Guy's and St Thomas' and has access to a number of special facilities including:
- EEG/EMG services (see neurophysiology for details)
- neuroradiology including MRI and PET scanning
- neuromuscular respiratory services including treatment of Guillain-Barré syndrome
- specialist in-patient wards including the Lane-Fox Unit for respiratory failure and sleep disorders at St Thomas'.