Coronavirus: gastroenterology and hepatology update
Due to increased demand on the hospital because of the coronavirus (COVID-19) pandemic we are having to make significant changes to our services. Unfortunately, after clinical review, some endoscopy and outpatient appointments have been postponed or cancelled.
The majority of appointments are taking place as telephone consultations. Our hospitals and community sites remain safe but please only attend if you are told to do so.
Some appointments may be cancelled after clinical review without a future date being arranged at this stage. If we cancel your appointment, you will remain on our waiting list and will be rebooked as soon as possible. If your appointment has been cancelled or delayed and feel you are becoming increasingly unwell, please contact the department for further advice.
If you have any questions regarding your outpatient appointment, please contact us by email email@example.com. If you are unable to use email or your query is urgent, please call 020 7188 2491.
We are running with reduced capacity. We are prioritising suspected cancer and urgent referrals as well as overdue surveillance. Routine referrals will be addressed next but may be delayed.
If you are asked to attend the endoscopy department for an appointment, please be reassured that we have put special measures in place to maintain social distancing.
If you have any questions regarding your endoscopy appointment, please call 020 7188 8887 or email firstname.lastname@example.org.
Shielding and self-isolation patients
Patients at higher risk of complications from COVID-19 are being advised to self-isolate or to 'shield'. If you are asked to attend the hospital for an endoscopy or an appointment, please make sure to tell us that you are a shielding patient.
Clinical advice for existing patients
If you are an existing patient who has previously been seen in our service and need advice from the clinical team, please choose the most appropriate option.
For questions or concerns about your medicines, or if you run out of medication, please email our pharmacy helpline email@example.com.
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic.
If you need advice you can use the eRS advice and guidance service for written communication or Consultant Connect for telephone advice (Lambeth and Southwark GPs only). You can also use the email addresses listed above for the IBD and liver sub-specialties and general gastro enquiries.
Suspected cancer referrals
If you submit suspected cancer referrals, please make sure the information below is included.
- Bleeding/anaemia: please include Hb value, ferritin and transferrin saturation
- Dysphagia: duration of symptoms, localisation (neck vs distal), presence of weight loss
- Weight loss: last weight and baseline
- FIT result is mandatory for all referrals. If the main symptom is rectal bleeding, a FIT should be carried out when no overt bleeding is present.
We are still accepting all referrals.
All referrals are being vetted to make sure our capacity is prioritised for urgent and suspected cancer referrals. We are still booking new routine appointments but it is likely these will be delayed due to capacity constraints. If you are worried about a patient, please contact us.